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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.8 out of 5 stars with 4615 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers find value in the Xbox One X's superior graphics, 4K gaming capabilities, and enhanced performance, leading to an overall improved gaming experience. Many appreciate the smaller size and faster load times, but some users note the higher price point and limited storage as potential drawbacks. While some experienced issues with occasional lag or heat generation, the majority found the picture quality and ease of use to be excellent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,615 of 4,615 reviews
  • Rated 5 out of 5 stars

    good deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great console for the generation - lots of games!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console feels must more premium than the competition. Wonderful system with best controller on the planet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just so awesome. I love it. I definitely recommend it if you’re unsure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox is the freaking best!! I couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    badass

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best specs ever, must get if fan of xbox. made for the gamer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XOX

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MAGNIFICENT and it was so awesome. MUST OWN for XBOX FANS

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 1 out of 5 stars

    Huge promise, small delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Xbox one, having had a day 1 edition and keeping an S for the family room. I purchased this to companion my LG OLED. So far it's been hooked up and ran for just over 60 days. Visually, it is impressive, every game looks beautiful..... Or would, if I could get it to actually play any. The system updated about two weeks ago, just outside my return window, and is now nothing more than an expensive paperweight. Since the update when I can get a game to run, it's because I've hard reset it at least twice. Putting a new game on the system, impossible. It can't install a new game from the disc without stopping install 3 or 4 times at least (AC Unity is currently on its 4th attempt). And how long a game stays on the system, is anyone's guess, Fallout 4 was completely wiped off during the update apparently. I really really wanted to like this console. I've had several 360s and an original, stuck with them during the red ring of death fiasco, and defended them when talking to family and friends. But after this.... Just done. After God of War drops in April, a PS4 pro will most likely take this one's place.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that you're experiencing issues with your Xbox One X. Since it comes with a one-year limited warranty, we'd love the opportunity to resolve the problem so you can get gaming again.

      Please reach out to our Xbox Support team so they can troubleshoot the issue, and repair or replace the unit if necessary. You can contact them here: http://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    A great console, until it's not.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the time I had my One X, it performed flawlessly and the resolution was great. It's light, the removal of the power supply like the ones found on the first gen One's added much greater portability, and games ran much more noticeably smooth. However, almost only a month into owning the console, I was unable to connect to the internet through wifi or a wired connection, and any time I would load a game, the console would automatically shut down. I had to spend hours on chat with an agent only for them to tell me that my console was suffering from an unspecified "hardware problem" and that my only options were to pay Microsoft a $15.00 fee to have a new console sent to me in a timely manner, or wait two weeks while a new one is delivered. This experience alone has been enough for me to recommend looking elsewhere to buy a console. Not only is the product unreliable, the service given when there is a problem experienced is laughable at best. For $500, it's not worth the headache.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after a week

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I bought was defective, Fan was extremely loud and making all kinds of strange noises, I exchanged it under warrenty and the new one I just got stopped working after a week. The console wont turn on at all, The xbox one x is a joke!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jordan,
      Sorry to hear that you've had some trouble with your Xbox One X. Be sure that when you are plugging in the console, you are plugging it directly into the wall and not into a surge protector. You might want to try exchanging your console with Best Buy, but if you are unable to, the console does come with a 1-year warranty, and you can reach out to our support teams here: https://support.microsoft.com/en-us/devices
      Regards,
      Chris Microsoft

  • Rated 2 out of 5 stars

    Who is this Really for?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of Xbox's Exclusives are available on PC. This Device is Marketed as a High Performance, High Graphics Machine. Sony and Microsoft are both making an odd play with a focus on higher resolution than higher FPS. But supposedly this thing can do "True 4K" at 60FPS for all games. Time will tell how much of that is true. Console Wars are dumb, but Xbox Needs more Exclusive games to compete with Sony's lineup. A PC can play most of the "Exclusives". Ok you don't want a PC fine, so You must be the audience that HAS a 4k TV/Device this is marketed for then right?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So Many Bugs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like getting a startup error that locks the system and forces you to unplug the device in order to get it to start up again, or if you like having hours of game play lost due to storage sync issues, then this is the device for you. The sync issues are especially annoying since the only way to not lose data is to stop playing when the alert pops up, delete all saved games, and then wait half an hour for the system to complete the task and reboot. This box has had nothing but issues since we purchased in last Dec, and we rarely play it anymore due to these problems. Waste of over $400.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that you've been having issues with your Xbox One X. It comes with a one-year limited warranty, so please reach out to Xbox Support for help. You can reach them here: http://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Poor build quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on March 16th , installed on March 16th. Only played a couple of games and watched one 4k movie. Tuned on unit on Monday the 19th, unit sounded like a jet airplane. The noise was so loud I had to turn my TV almost all the way up, just to hear it. I decided to research this on line and discovered that many users are having this problem. I would recommend the Xbox one s at this point. Looks like Microsoft is having problems with the cooling system on this product. Returned the product to store, this is unacceptable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too expensive, sound was broken on my unit.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not many people could notice the better graphics, and sound was just broken, not working on my unit. I think the One S is a way better buy.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that your new Xbox One X hasn't lived up to expectations. Every console comes with a one-year limited warranty. If it's already past the return window for Best Buy, we recommend reaching out to Xbox Support for assistance in repairing or replacing your unit. They can be reached here: https://support.microsoft.com/en-us/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Complete waste

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controllers are trash, the one the controller that came with it didn’t work then I bought a brand new one for $70 bucks and still didn’t work. There games are also trash, there games are exactly same as the 360. In all just get a ps4 pro, or pc unless you want to waste money and time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    price match

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no price match with Microsoft? free game if purchased through microsoft

    No, I would not recommend this to a friend