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Customer reviews

Rating 4.8 out of 5 stars with 13198 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 619 Showing 12,361-12,380 of 13,198 reviews
  • Cons mentioned:
    Storage

    Rated 2 out of 5 stars

    Stop Being Cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend the extra and get the Series X, you download 3 games you’ll be out of storage it makes absolutely no sense.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Needs a bigger HDD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not terrible. Wish the hard drive was bigger. Other than that, it's an Xbox. What more is there to say?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Package Returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast. The only issue was the delivery guy dropping the box with the console over the wall & the box falling on concrete. That is not a way tho handle this kind of packages.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that your new Xbox Series S wasn't delivered with the care it deserves. If there's an issue with the console, please exchange for a new one with Best Buy. Thank you for sharing your thoughts.

      Best,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    OK I guess ???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the x box series S not a huge fan of the Microsoft eco system. I guess I will just stay in the PC and Playstation gaming world. Returned

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the system, it will be a Christmas gift for my daughter, which I know she will love.

    I would recommend this to a friend
  • Cons mentioned:
    Resolution

    Rated 1 out of 5 stars

    CERTAIN GAMES TOO BIG FOR LITTLE CONSOLE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL NOT PLAY WARZONE ON 4K. EVEN ITS 1080P AND 1440P LOOK LIKE ITS 720P SPECIFICALLY ON CALL OF DUTY WARZONE, WHICH IS ALL I PLAY. THE HOME SCREEN AND YOUTUBE SEEM TO BE 4K....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely the console works well and its graphics even more, I love playing on it. I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire process was really easy shopping online. Got a great deal on this console, haven't played with it yet, it's a Christmas gift. Pick up at the store was a breeze, showed my ID and they scanned my order number right in the line, and off I went.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Audio issues a downside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consistent audio issues that would usually have me return it but knowing I can't get a replacement, I'm inclined to keep it unfortunately. Just crossing my fingers patches come out down the road.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series S. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Should have bought new.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an "excellent" open box console. But when i got it open i noticed a scuff on the controller. Definitely not "excellent" do better best buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get the big one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy the big one, don’t buy this. Buying this seems to limit the games you can buy on sale. Example...Hard copy games go on sale all over the place. So if you have the big Xbox you can take advantage of these deals. But with this Xbox you seem limited to only digital sales. You also seem to be paying for a device that gives you the privilege of paying a monthly fee, forever to get more use out of it then your tablet. It’s like having to buy the cable box at your home and then having to dish out cash every month to use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Atrocious user experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible user experience. Takes hours to set up and actually start playing games, very co fusing to play multi player with people who ar win the same room! Asked to sign in dozens of times in one sitting, across every game we attempted to download. The games take hours to download (and we have decent wifi) and the console only holds a handful of games or you have to buy additional storage. No comparison to ps experience.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 2 out of 5 stars

    Iffy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't a fan of this console it was actually slower than my one x and kinda sluggish not bad if u don't have large games to play on it though

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry to hear that there may be some issues with your Xbox Series S. It shouldn't be running slower than your Xbox One X. If you haven't done so already, we recommend making sure that the latest system update has been installed. If that doesn't help, please troubleshoot the problem with our team at Xbox Support. Go here for assistance: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first day I got the game kept turning off and running hot. It never stop running hot but it stop turning off after two days.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry there's an issue with overheating with your new Xbox Series S. We recommend making sure that it's placed in a well-ventilated spot with 2-4 inches of space around it, and make sure its vents are unobstructed. If that doesn't help, please reach out to Xbox Support: https://support.xbox.com/en-US/help/hardware-network/browse

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Xbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke after a while, i guess it over heated kids only played with it on the weekeneds

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero stars I would. Absolutely hate the user interface, the way it's set up, and the way that to play more than 3 games you have to shell out another 200$ so you might as well not even buy this one. Microsoft loves draining people dry.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good gaming system

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system. Only issue I have is trying to play dual player games it’s impossible to figure out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    XBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little confusing…coming from PS4. Decided to try something different since the PS5 is ALWAYS sold out. Got the hang of it and it’s ok, so far!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s no ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know it’s an Xbox so it’s ok. Only got it to play starfield which is an awesome game.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Happy mom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase. Children are enjoying it. Took a little while for the games to download

    I would recommend this to a friend