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Customer reviews

Rating 4.8 out of 5 stars with 13198 reviews

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  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 637 Showing 12,721-12,740 of 13,198 reviews
  • Rated 1 out of 5 stars

    Xbox series s

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone I start up a game mid way or even once I start it it crashes I've tried everythinh to fox it but no thing works I even tried a new TV

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System freezes and crashes. Best buy charges $70 restocking fee to return

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has issues not the best system . Very slow for downloading

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    doodoo over priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doodoo system for doodoo ecomonoy must get pc instead

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox Frozen up after two weeks not loading or playing games

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Not enough space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough space. Was able to install only 3 games

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommend xbox.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First xbox i ever purchase always had playstation before and i totally regret buying it i was not impressed by xbox if you had playstation stick to it definitely dont recomend xbox.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service. I bought this as a gift and took it out of the country for my brother and when he connected it, the Xbox was not the correct one and they did not make an extension to return the product with me being out of the country.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unlucky

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the xbox and had to return it because the console had something wrong with it when i upload an app it would just completely crash

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Broken xbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My console keeps turning off and says it’s overheating and when its cold

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry there's a problem with your Xbox Series S. Our team at Xbox Support may be able to help. Please reach out to them for assistance here: https://support.xbox.com/en-US/help/hardware-network/browse

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not 512 GB

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only has 361 GB free space after getting through the setup.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like.. Exchanged for PS5 instead. And dont like the option of Digital

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy needs to check identification!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be nice if best but checked IDs for pick up! I did not purchase an Xbox - some stranger 1000 miles away from me did and was able to pick it up! Took me 3+ hours on the phone and no one knew what they were talking about.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox - new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not notice differences from the last model. We have not had long though.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get hot fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is getting hot quickly that my son has to place a fan next to it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lisa,

      Thank you for sharing your feedback! We're sorry if your son's Xbox Series S seems to be running too hot. We recommend making sure that it's placed in a well-ventilated spot with 2-4 inches of clearance around it, and that its vents are unobstructed. For more tips, please go here: https://support.xbox.com/en-US/help/hardware-network/console/position-ventilate-console

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Awful!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful!! Ordered but package never arrive since UPS SAYS ITS LOST! Since December 19th! Also never get my refund yet! DISAPPOINTED WITH BESTBUY! Seriously!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the hype…

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my three gaming boys and wondered what the hype was - the graphics were no better, the speed was no better, the interface was no better. I felt like I had wasted $300, not to mention ALL the time searching for one. We ended up going for the PS5, which I’m happier with.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Don't buy the series S unless you are 100% cloud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not cross play with Xbox series X games. Do not buy this then buy your children Xbox series X games with "Smart Delivery" assuming that means you get the option for a digital copy as that is not the case. You will need to either return the opened game(s) or the opened Xbox. Either way, "middle option" makes a mess of Christmas morning if you don't spend hours researching. Also, given the average game size of 50-100 GB, you can only store a few games with 350 usable GB of memory in the Series S.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i expect of it. Some of the features do not work.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ashley,

      We're sorry that there's an issue with your Xbox Series S. Our team at Xbox Support may be able to help. We recommend troubleshooting the problem with them here: https://support.xbox.com/en-US/help/hardware-network/browse

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Buy a XboxSX

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just buy the series x. Don’t bother with this Xbox

    No, I would not recommend this to a friend