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Customer reviews

Rating 4.8 out of 5 stars with 13198 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 638 Showing 12,741-12,760 of 13,198 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Disc drive, Storage

    Rated 5 out of 5 stars

    A Great Alternative

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I primarily use an Xbox Series X for my gaming, I've got an XSS in my room and absolutely love it. It's got all the same speed and versatility of its stronger brother, but cheaper and easier to find. While you're better off holding out for an XSX if you're bigger into 4k gaming and all of the higher end specs that come with that console, this console is perfect for those that don't have a 4k tv, or don't care about 4k gaming. The ONLY cons this console has (for those that it affects) are the lack of a disc drive and storage size on the console.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Much Fun Here

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a dumb device. It is no fun at all. Too many loud splash screens of junk, and there is no way around it. Interface is difficult to learn for beginners.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say was not good package never arrived and refused was never issued

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok wish I knew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't play left 4 dead 2 on it. Since it's discless.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that your new Xbox console hasn't met expectations. While Xbox Series S is unable to play physical game discs, you'll be glad to know that Left 4 Dead 2 is available as a digital purchase through the Microsoft Store and is compatible with Xbox Series S.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Received a bricked unit that would not turn on.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids were sooo excited to get a coveted Xbox series x on Christmas morning and unconsolable when it would not turn on later that day. I get MS is trying to churn these out for the holidays but where is the quality control! Will be in the return line tomorrow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Small and defective?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked amazing the first week and then constantly i was getting stutters the second week and by the third week games would just crash into the xbox Home Screen! I was pretty disappointed because the form factor of this console was a total winner

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mack,

      We're sorry that there's an issue with your new Xbox Series S. Our team at Xbox Support may be able to help. Check out our troubleshooting guide here: https://support.xbox.com/en-US/help/hardware-network/browse

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    TRASH DONT BUY

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having multiple issues like it don’t load fast and the Xbox button on my controller I have to literally spam for it to come up but if I connect a keyboard it works fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console is buggy and temperamental. Internet is full of problem reports that are unresolved. It worked for less than 24 hours before I started experiencing problems. I’m hoping I can get my money back for this and the games I purchased.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Sam,

      We’re sorry that there’s an issue with your Xbox Series S. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Don’t waste ya time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a Sony person, I tried to support Microsoft but the Xbox I bought had to update just to play it and it continued to give a error code.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the console it self super good but you guys gave me a controller that didnt work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad performance and no external disk drive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what I paid for honestly, any new game performance seems to be subpar on it and there's no way to even plug in an external disk drive to play older games on it. It's more or less a brick that costs $300

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty power supply

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with the expectation of having not many flaws for a new console and it would have the occurring problem of shutting itself off with no reason and no warning to explain the error.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    broke.

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] broke after a year right after warranty ran out not to happy about that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shiny white brick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know I would love to say it is amazing, a ground breaker. I can’t it died in me after I played for around four hours and I had to return it as defective. So beware of the early shipping of troubled products from Microsoft.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tbh there’s really know difference in the old Xbox compared to this one here . I really couldve saved my money or bought the Ps5 honestly. This console and game selection is trash . I wouldn’t recommend this system .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Halfway works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems with this device! I’m not sure if we got a faulty system or what but we have to constantly delete and re download the same game and it works when it wants to

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible never had a problem ever with a series s overheating PlayStation is way better will be switching over fully disappointing dont waste ur money it will overheat

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality products are made by microsoft

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought about 6 controller in last 2 years becase it had some issues every time i got them.so i dont know if microsoft is making bad products.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rude staff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box was damaged a little when guy brought it to the car even I specifically said to put it in the trunk cause i had my child with me in the car.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just returned mine. Never once did I get to play a game. Every game crashed, And I mean every game. I did all the troubleshooting stuff and still didn’t work. Should of listen to the reviews

    No, I would not recommend this to a friend