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Customer reviews

Rating 4.8 out of 5 stars with 13198 reviews

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  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 639 Showing 12,761-12,780 of 13,198 reviews
  • Rated 1 out of 5 stars

    Never got delivered, they suck!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product never got delivered so nothing to say here

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inconsistent performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fun system, when it works. Display is spotty regardless of connection, often crashes during graphically-demanding gameplay

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox all access

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my 24 months of Xbox all access yet it makes me sad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited so long to get this console. When I got it the controller wouldn’t link up to the console.:( had to return it. Such a waist of money paying for Uber to pick it up then return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    S series

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs hit. But the buggest issue is xbox doesnt offer a yearly subscription. Making it basicLly too expensive and really nkt worth it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a long time for the system it truly is horrible continuously needs updates continuously shuts down continuously wants me to go through an E 200 for verification piece of crap

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Logan,

      We're sorry that your new Xbox Series S isn't meeting expectations. Our team at Xbox Support may be able to help! We recommend reaching out to them for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet hardware issues right out of the box. Was a dud. My son is very upset that his christmas present didn't work. The premise of this thing is internet only, so it doesn't work at all.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We’re sorry that there’s a connection issue with your Xbox Series S. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Check it before you leave the store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken, console would narrate in French before overheating and turning off. I open and check everything I get from best buy.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series S. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Broken with less than a month of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working with less than a month of use - They would not allow me to return it for replacement unless I go to the store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst xbox yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system over heats and has controler disconnects so often it is unplayable. I went through over 5 of these xbox series s so far from 5 diffrnet stores.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Memory lacking.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to return it. Not enough memory and less power. Time you upgrade the memory it will cost more than series x. It doesn’t improve much over the Xbox one x.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Burning smell from Xbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for under 6 months and have been getting a burning smell from the fan. It over heats and nothing is in the way of the air circulation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    X-crap series s

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son. Im a playstation guy. I no longer acknowledge him as my son after this betrayal.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best online sucks simple as that and I have to write 50 characters on here BEST BUY ONLINE SUCKS DONT GET A CREDIT CARD HERE. On the phone for hours and in store no RESULTS

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sold me junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy from here again , after one year stop working. Cause I'm passed the warranty by 15 days they won't replace.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bough as a gift For my son For his birthday not knowing he didn’t have like this we go to exchange it and their return policy is 14 days hi horrible now I’m stuck with it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox one series’s s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My buttons on my remote were sticking and the console resets itself to Home Screen frequently when I play different titles

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never gave a game pass or the code. We kept calling over and over. 6 representatives. Nobody gave a solution

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very confusing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt find disk drive so i opened it to try to put a game in, but after i closed it the xbox didnt work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just Keep ur old Xbox Bro !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a big waste of money, the Xbox series s lacks feel of next generation feels like a upgraded Xbox one s, wish I just kept my one s completely not worth it

    No, I would not recommend this to a friend