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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 13198 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 629 Showing 12,561-12,580 of 13,198 reviews
  • Rated 1 out of 5 stars

    Sold a broken Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it wasn’t paying attention cause it was new and working but got sold it with broken hdmi prongs had it 2 months it stopped working was told they won’t fix it I spend an overwhelming amount of money at best but thousands a year but I will no longer be buying from Best Buy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    get better internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no wifi is fast enough yet for an all digital system

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing graphics and gameplay but I prefer the ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prefect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to buy games and downloaded them then trying to fine a game at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good console for kids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of games come with the game pass and the cloud gaming feature works quite well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be completely honest, if you only play one game, like myself, this is your best bet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price , great quality . Timing of ordering great. Waiti time to pick up was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids have been waiting over a year to get this. They will be so happy on Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with the Xbox series S. Packs alot of power for such a small appliance……

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good budget system

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good console for games that don’t ask a lot from the console but frame drops with bigger games like halo infinite

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    To my son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this because is disless and we dont have to be buying the games at the store

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Should you purchase?

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was dissapointed with what i bought. Dont fall for gamepass marketing. Its not worth the money. Only reason to get this is for children 5-13 who want a console for whatever reason. Or someone who hasnt played any games in decades too

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received an Xbox that looked already used and was broken when I got it. On top of that, I didn’t get a controller and was not compensated at all. Very upsetting. When I spoke to a customer service representative, Marvin, he was very rude and disrespectful, when I asked for someone else, he told me to hang up and call back. Would upload pictures for proof but I had to send it to Microsoft to get fixed because Best Buy won’t help me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online orders on point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely delivered as ordered. Online purchase. I cant say enough how happy i am

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this xbox for my 12 yr old twin siblings. Good size memory for their age.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great xbox! Does exactly what the series x does just everything is digital.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price and quickness it was delivered, will definitely buy more through best buy app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent and so much fun great quality and such a great time with this console.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing Christmas Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this system from Best Buy as a Christmas gift from “Santa.” Today is Christmas Day and the device will not turn on at all. We will have to return it once stores are open again and it looks like we may not find a replacement any time soon. In addition to this, my son received a Fire TV from Amazon. Again, today on Christmas, we unboxed it only to find that the screen was so severely cracked that you couldn’t see anything on it. While Christmas for my son isn’t ruined, his two main gifts were huge letdowns. He isn’t a kid to verbally let anyone know that he’s disappointed, but it’s obvious. I’m disappointed, too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! I can play games & also stream on different apps. BEST PURCHASE YET!!

    I would recommend this to a friend