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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 34246 reviews

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  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

98%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 34,246 reviews
  • Rated 5 out of 5 stars

    Great system! Subpar storage system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having been an xbox fan since the original, I have to say I'm not disappointed. Since there aren't any "New" games built around this system, I can only comment on current games....specifically, Assassin's creed Valhalla. The greatest improvement in this game is the load times. On the One S, it seemed like forever when the system had to load from the start screen or between waypoints. Now, it's under 10 seconds. Transfering between games is lightening fast and the "quick resume" feature is fantastic. Graphically, things just seem to "pop" out of the screen more and the movement is much smoother. My only gripe with the system is the internal storage space. I have an external drive that connects but if you want to play a "series x" version of a game, it must be installed on the internal drive. You can store it externally, but it won't play until you transfer it to the internal. Of course, there is an add on external drive that acts as the internal, but it's ridiculously expensive so I wouldn't recommend it. Final gripe, it took a long time to redownload all of my content from the One S to the new system....I'm talking hours. Overall, I love the system and cannot wait until the new Forza comes out to really see what this system can do.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to share your thoughts and experience with us on the Xbox Series X. We are happy to hear that you are enjoying this console and all of its incredible features.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Highly recommended with one caution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome system! Great 4K game graphics and overall performance. Love it! A WORD OF CAUTION FOR X/S SERIES CONSOLE PURCHASERS. A number of Next Gen gaming Developers were not careful to do pre-installation or pre-run checks on the games that they have written for Xbox. What this means is that an older Xbox One game can run on the X series and cause problems, crashes and freezes, and even turn off your Xbox when it runs into a part of the game that is not (and needs to be) tailor coded for the platform.. In fairness, Microsoft may share a little responsibility for making sure these checks are done as well when the game starts. To avoid these problems and to avoid damage to your Xbox, be sure to download the X/S optimized games and run those only, in regards to Next Gen games. Bottom line, make sure the game is compatible with your X/S series, and if you’re not sure, look it up or contact support. I had this problem & initially thought I bought a lemon Xbox. It turned out that it was the software version of the game itself and that it was completely software related. I realized that I had somehow downloaded both the Xbox one version of a game, and the X/S version, and was running them both at different times unwittingly. Hope this helps someone else! Enjoy your new XBox!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great costumer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really a xbox person, but my son loves it. Plus, the associate that helped me was very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was debating on buying this on not since I have the first series Xbox X only difference is the 120fps hd gaming, but was worth getting. The bestbuy tech in store knew a loophole to be able to order and ship to my house even though app and website were showing out of stock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Xbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good upgrade and I enjoy the pc compatibility with game pass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    About time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About time I upgraded to the Series X from the Xbox 1. Download speeds are significantly faster

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value!!! Very clear and sharp images. Game play is like none other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Series X. It’s really fast to load up games and the processing power is amazing! Recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X sets a new standard for console gaming. It’s powerful, fast, and packed with features that make it an essential upgrade for any gamer looking to experience the future of gaming today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Xbox yet!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Current Gen (2023,) "Top of The Line" console gaming; That sums up the experience of the Series X. I have been a gaming enthusiast for over 20 years, Upgrading my console level systems right along the way. I upgraded from the One X to the the Series X and I'll say this I wished I jumped to the Series X sooner! Everything the One X tried to accomplish the Series does with ease and better, even on my now 8 year old 4k TV the fidelity, the sound, the performance and the emersion is unmatched. The only better performer than a Series X right now is a dedicated gaming PC for much more $$$, hands down this is the total package for the price bar none!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A poor man's gaming desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting straight to the cons, the achilles heel of this console against the PS5 in terms of desirability is the lack of platform exclusives because of how many titles it shares with PC, but this is also this console's strength against the PS5. It has the equivalent performance of specs of a 2080 Super Ryzen 7 3700x gaming desktop, which many know is a factor of times more expensive than the Series X, which also means this console is spec'd to perform nearly 20% better than the PS5 in equivalent titles. The console's form factor is also much more compact and sensible than that of the PS5, which I think people underestimate too much when picking between consoles because even if you get lucky enough to get one of these it still has to fit wherever you need it to, which the PS5 definitely cannot do as well as the XSX. Lastly and most importantly, the XSX is much, much easier to find in stock and at MSRP at local retailers than the PS5, at least currently. Based on my local store's stats if you are checking each day of the weekend for a month you should be able to get your hands on one within a few weeks, which is very doable and convenient relatively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A console you'll be impressed by

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this machine is absolutely amazing. It's so quite the humidifier in the room is louder than the Xbox even while playing assassin's creed and cyberpunk. The quick resume function works as advertised and it's scary cool. I took out cyberpunk, put in watch dogs legion then put back in cyberpunk (because I own all of them on disc) and it picked up right where I left off. It's a feature I never knew I wanted and I never want to live without it haha. Finally the console is super fast. In assassin's creed load times between fast travel points takes less than 10 seconds. Often times I'll fast travel, pick up the phone and by the time I unlock my phone I'm back into the game. It's crazy. I can't wait for what's in store for this generation. Microsoft has kicked it off with a stellar machine that has all it's core features working well right from the get go. The actual 803GB of storage will get filled up fast, so either keep your HDD as a pack mule, or get the SSD. For those thinking of getting both consoles, like myself, I would recommend getting the series X and a digital PS5. The series X is a better machine for the same price as the disc PS5. Play all the cross platform titles on your xbox and just play the exclusives on the PlayStation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series x = Good Times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying The XBOX SERIES S, upgraded from a ONE X. Bought as "open box" but looked new. Feel like I paid a fair price as new ones just weren't available at the time of purchasing. The new SSD storage system is very speedy compared to the old HDD setup. It all makes for a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy about this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this purchase. We use it daily for all our gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox has continued to listen to it's fans and this console is the latest in a number of moves to position it as the industry leader. Super fast load times, better graphics, and an amazing library thanks to gamepass make this a great console to own now and in the future. Pros: - Super fast load times. Coming from an Xbox One S the difference is incredible. - Smoother gameplay, menus, everything - Last generation games are consistently being optimized - Console has a cool design and 4K Blu-ray player. It can work vertically or horizontal. Cons: - While xbox continues to optimize last generation games there is still a lack of exclusives. Gamepass and multiple free-to-play games such Apex Legends help as I already have too many games to play, but it would be nice to have games to be as excited about as Spiderman or God of War. - Console is large. While I like the design and shape it doesn't fit in my entertainment center upright (vertical) so I have to lay it on its side which I don't like the look of quite as much. Overall I'm very excited to own this console. This console release feels a bit odd due to the shortage of consoles and "different" leap forward compared to past launches but so far the next generation is looking very promising.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your thoughts, we appreciate the feedback. We are happy to hear that you are enjoying the Xbox Series X, especially the fast load times and graphics. Wishing you happy gaming!

      Cheers,
      Kiernan
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Better than PlayStation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox is way better than PlayStation. I can still find xbox gamepass core at 60 bucks. Sony offers less services foe 80 bucks. That's nothing short of extortion. All hail Xbox!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    On going fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Popping buttons on the joystick, price always can be lower

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great XBox

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. No issues, graphics are amazing. Highly recommend the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Xbox Yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! This console feels like a GREAT addition to the lineup of already great Xbox consoles improving the overall experience by focusing on games and new features like a quick resume, and very quick loading through their SSD in a fairly compact design. GAME PASS also allows you to join the Microsoft gaming ecosystem at a very affordable price with no downside other than your games backlog might grow even more. The controller is a very subtle improvement from the previous-gen controller though the differences can be felt once they are compared side by side. A plus with the controller as well, if you don't like the changes they made you can literally use the previous-gen controller no problem. This philosophy is also seen in how game data like your saves and upgraded versions of your games are ported to this console. This meaning you can pretty much start right where you left off if you owned a game on the Xbox before you will be able to play it on this console. Now at the time of this review, the only knock on the console is you won't be finding any Xbox exclusives that are tied only to this console. But other than that this console is a quick and easy way to have video games ready to be plaed in your living room or bedroom set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best gift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great!!! I prefer the Xbox over PS they graphics and the way you are able to have a subscription is worth it!

    I would recommend this to a friend