Customer Ratings & Reviews

This is warning for anyone who purchase a warranty bundle with a gaming console. I recently requested an exchange with a Xbox X controller that came in a bundle via a warranty purchased from Best Buy. The warranty was processed in store at Best Buy, but honored by a third party called the Part Store. The Parts Store sent me a used controller in a box with some bubble wrap with no invoice or manifest. Unfortunately the remote controller for the Xbox that was sent was garbage. It looked nice, but had drift worse than my original remote and sticky trigger buttons. When I went to talk to the Geek Squad about the situation, I was basically insulted by Geek Squad. They stated that the controller I received did not appear to be something that the Parts Store would send. That I would be responsible for reaching out to them to resolve the issue on my own. Working with the Parts Store over the phone was nightmare. They hung up on me multiple times and would play games saying that system was acting up and they could not help me at the time. Also saying things like we will give you a one time exception. Which makes no sense because they sent me garbage for a warranty plan that I purchased. I ended up having to call the Best Buy store in Killeen and make a appointment with the Geek Squad team just to request a replacement remote. This would be my third time physically coming to the store in person for a warranty exchange on Xbox controller. Each time is a round trip of about 30 minutes and 30 minutes in the store. Again the Geek Squad team questioned the original of the garbage remote that the Parts Store sent. They finally processed the request and I assumed all was done. The next day I got an email form the Parts Store wanting me to explain and justify the situation. Which is very annoying . Because they want the customer to be responsible for bad service. When the real question is why is Best Buy building a business promoting warranty memberships and sales on single items with partners who are not doing their job like the Parts Store. I ended visiting a another Best Buy location an hour from my home and speaking with a Manager who assisted me. They gave me a new Xbox remote from the store. They lacked tact and really didn't want to hear about the whole experience for improvement. More than anything they seemed annoyed about helping me. Just want to warn people about the Best Buy warranty services with the Geek Squad and the Parts Store. This isn't really how the situation should have went for a paid warranty services. Very disappointed about that treatment. I recommend anyone who receives replacement components from the Parts Store to record opening the process for your own protection sadly.

Finally found some place that had this in stock. Go Sooners!

The series X with one terabyte is all what it stands to be except the storage. It is a little lacking in storage as the games are larger

Bought this for my new setup. Works how it is supposed to and is what I’ve wanted

Been trying for a full year to get this but finally got it. And it’s been dope so far.

Bought this for my son, he absolutely love it. Happy the finally get one

The greatest Microsoft console yet. This plus gamepass uñtimate is the ultimate entertainment and gaming center.

Great console all around! I bought this for myself and have been enjoying every day with it!

Great system with excellent graphics and quick loading. Not a lot of exclusive titles but great back compatibility

I bought this for my grandson for his birthday and he loves it

Best console I have ever had. Graphics are amazing. Speed is unmatched. Amazing price for such a great console.

THINGS A BEAST tons of fun great graphics fast load once more games are made it be neck and neck with Playstation

Although I did not actually receive it until the day after release it is in fine working order and I am impressed.

Excellent product. Amazing staff. Amazing price.! Worth the wait . Glad I was able to Get 2. Best Buy is amazing.

Console works great and love game pass to pair with it. Loads much faster than any previous console.

I purchased this for my adult brother. He was so excited that i was able to get him the device. He loves it.

It is a great Xbox I load into games in about 10 seconds and the download speed is way faster that the Xbox one.

Great system. Same interface but in beast mode!! Pricing is high but not bad considering how often they release.

Purchased for my husband and he absolutely loves it. He says the graphics are awesome and he couldn’t be happier

My son is getting used to Xbox series x ! This first experience with the Xbox company after being an PS4 gamer .