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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 36573 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 36,573 reviews
  • Rated 5 out of 5 stars

    Great Upgrade But Not Required

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to play on a Xbox One S before I switched to the Xbox Series X. First things first, the quality and gameplay are a massive upgrade compared to the One S, everything feels smoother. Loading into a game is way faster, maybe 90% faster. I also noticed that my download speeds match my WiFi plan. I have a 500 mbps plan but on the S I would get around 250 whereas the X gives me around 450. Not sure if it’s just my console but my friend also had the same problem. Now to the cons you could say. The X is big so if your old console is in an area with little vertical height, good luck. I was going to put it where my old S went horizontally but it was to big. Another thing is that when you switch to the X, your games become X|S compatible, in order to achieve better load times and gameplay. The issue is that they have to be in the internal storage. Meaning your external storage device is almost completely unless. Now there are some games like Ark that can be played in the external storage but most games require internal storage to be playable. A semi work around would be to just transfer the games back and forth between the two storages has that’s much faster then uninstalling and reinstalling. My honest advice is if your running the Xbox One, you should think about upgrading but with the S you don’t have to as of right now. I really didn’t need to either but I had some cash saved up and decided to buy it. My S is still operating and in almost top condition. The loading time wasn’t really a deal breaker with my S. I play for my enjoyment, I’m don’t really care as much about the 4k, 120 Hz, and stuff like that. Honestly, I can barely tell the difference. If you made it this far, thank you and I hope you have come to a decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. No complaints. Would recommend. Enjoy playing games with my sons!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb system. Great backward compatibility, SoFar

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a longer review, superb system. Great backward compatibility so far (almost as large or comparable to ps3 backward compatible number of games before last two updates). Microsoft has time and room to improve this system. Most importantly, I love the fact that it has backward compatibility for most of my favorite games. :-) There is a list of games that it works with, somewhere, online. It works with my Hd tv. I hope Microsoft will make it support more backward compatible games like muspell, and kingdom under fire series. Their site says they might acquire more licenses to put more games out for Xbox x. I enjoyed getting free levels and other preorder downloads from free download list under Microsoft store (many of which, are unavailable anywhere else). I got all my games on one 8 terabyte hardrive. The same one that I use with my Xbox one s. (Quite a few with great space for expansion-never fill a hardrive all the way as it can degrade over time). This includes subscription games for Xbox live. Some of the older games even play better in Hd. This is my opinion of the Xbox X. On the downside, I was hoping that a vr system and kinetic sensor would, also, be available later for it at a reasonable price. (Doesn’t seem likely at this time.) Even though, kinetic sensor and games for it on the same hardrive does work on my Xbox one s. It would seem though that the technology seems to be available if Microsoft invests in it. Some vr sets can work in hdmi port. Like a larger screen size than my tv. Larger screen size, better graphics usually. (There is still time for this (for Microsoft to do so) to happen.) It (Xbox x) is supposed to have the greatest graphics on paper. (This requires a 4K tv, 4K hdmi cable-I do not have these, yet, and therefore cannot offer opinion on it (the greatest graphics)). However, hd (on Xbox x) works great on my 5 year old 75 inch tv. It is better graphically on hd than Xbox one s (mortal Kombat x) is. The Xbox x internal hardrive has some space on it. It does not make noises (gears of war character) like themed gears of war Xbox one s. Xbox x runs very quietly. I put some plastic color on it (vinyl wrap) and got a second larger controller for it that fits my hand size better. My Xbox one s controllers (and remotes) do work with the system. I bought it. It works great. It allows me to play games that are from Xbox original, which is cool. It’s newer games are great as well (Devil may cry 5). In comparison, My ps3 could play ps1 and ps2 games (I got backwards compatiblility with it (most of them (even unholy war-I did not do the update that wiped the functionality from most systems))). However it (the ps3) cannot do them in hd like my Xbox x. The my hardrive for ps3 did not go work for ps4 etc. Xbox one s additional hardrive format does work with Xbox X. Graphically, on a Hd tv (Xbox X out competes ps3, sega genesis hd, Xbox one s, my brother Xbox one x, and wii (hd. Cable adapter)), it is comparable to ps4. On a 4K tv at Best Buy (generally), it is much better (but it was a brief test). I haven’t found a second port for cable tv on it yet (I will search for it later (I use Xbox one s as it saves hdmi cable space and can port older systems onto Hd tv -even though these are not hd like backward compatible games on Xbox x are)). Xbox X currently supports a large number of backward compatible games, for video games, from its previous systems with mention that it may expand the range. Security on it is not as cumbersome and is really customizable. Some of the apps are interesting and functional as well. (iTunes library and computer connect etc), Hbo tv, net flix, and Vudu work well. Waiting on final halo game infinity to come out, and test use some of the machines extraordinary computing power that it has on paper. Big points: This is a longer review, than I usually write. :-J Once again, superb system. Great backward compatibility so far (almost as large or comparable to ps3 backward compatible number of games before last two updates that wiped functionality from my brother’s ps3(he(my brother) gave me heads up about it)). Things that would help it most: Microsoft has time and room to improve this gaming system. (Add more older games into hd, provide more free levels and bling to induce customers, add Xbox exclusive vr set system with sensor that can work with the Kinect). Future plans: My family was impressed and intends to get multiple systems (as many as six that is four more) as backups for older systems we have (Xbox original, Xbox 360, Xbox one s, and Xbox one x) and for the family eventual future 4K upgrade. The family is optimistic about Microsoft and system backward compatibility. Also, it (Xbox x) has no problem playing disc media like dvds, Blu-ray, music, and older movies as well. I got a warranty with mine and it has had no issues yet (not caught fire either unlike my microwave (black smoke-manufacturer defect) My brother has no issue with his Xbox x yet either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very active in gaming. It’s a huge piece to his socializing with friends. I needed something well equipped and reliable. This has absolutely stood up to those prerequisites.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Better than Expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the wait. Great graphics. I like the controller as well. Fits nice in the hands. Also great for those chilly winter nights. Just crank up a game and this will soon have you entire room toasty warm!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 year old son has been playing on his Xbox Series X1TB Console for a year and a half. No issues with the device and we haven't had any storage issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    X Series

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional gaming console. Sufficient storage and smooth gameplay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Series X Review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality console and gaming performance. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox Series X - Seriously Fast & Flexible (Mostly)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, so the Xbox Series X is pretty solid. It does exactly what it’s supposed to do. The biggest thing? Game load times are fast. Like, ridiculously fast. It's a huge upgrade from the old system. Graphics look great too, obviously. What I really appreciate is the storage expansion. Being able to just pop in an expansion card is super convenient. No messing around with external hard drives or anything. The only thing I wish they’d fix is letting you add more than one expansion card. That would be awesome. But honestly, other than that, it's a fantastic console. Definitely worth the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was really good and nice I didn’t need to sweep no more .my house always clean .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If John Oliver write this review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ladies and gentlemen, buckle up because I've got some thrilling news for you all! I recently purchased the Microsoft Xbox Series X from Best Buy, and let me tell you, it was an experience that had me jumping for joy like a kangaroo on a trampoline! This little powerhouse of gaming goodness has blown my mind, and I can't wait to share my thoughts with you, John Oliver style! First things first, let's talk about the console itself. The Xbox Series X is a beast of a machine, a true masterpiece of engineering. With its sleek design and black monolith-like appearance, it demands attention and respect. And boy, does it deliver! The graphics are mind-blowing, the gameplay is smooth as butter, and the load times are faster than a cheetah on Red Bull. It's like having a ticket to the most immersive gaming experience in the universe! But it's not just the console that deserves a standing ovation. Best Buy, you sly devils, you really outdid yourselves with the service! From the moment I walked through those sliding doors, I was greeted by a team of enthusiastic and knowledgeable staff who guided me through the entire purchase process. They answered all my questions with a level of expertise that would make even the most seasoned gaming nerd blush. And when it came time to check out, they whisked me through the lines faster than a cheetah on... well, you get the idea. But wait, there's more! Best Buy didn't just stop at the purchase. They went the extra mile by offering me a warranty that could rival the indestructibility of Captain America's shield. I felt like a superhero knowing that my precious Xbox Series X was protected from any unforeseen mishaps. In conclusion, my friends, the Microsoft Xbox Series X from Best Buy is an absolute triumph. The console itself is a powerhouse of gaming goodness, delivering stunning visuals and mind-blowing gameplay. And let's not forget the impeccable service provided by the Best Buy team, who made the purchase process a breeze. I wholeheartedly give this product and service combo a resounding "Excellent!" rating. Now if you'll excuse me, I've got some virtual worlds to conquer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game console to be able to play original xbox games, xbox 360 games and xbox one games and play xbox series x games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded from the xbox one and this console is a life changer. The loading times for every game have greatly decreased and the graphics are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this new console and I enjoy it, the size is perfect doesn’t take up space and it’s way easier to use

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves it. He has been super into flight simulation lately and the software works great on this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my teenager. He says it works well for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Xbxo series x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new xbox, its faster and can definalety hold up more things. And its so simple to place anywhere since its shaped vertically

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox X Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Xbox X for our youngest son and we are very happy with the quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Love the 4K and the option for disc to play library of games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Birthday surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his Xbox! He said this was the best gift he has gotten.

    I would recommend this to a friend