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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.9 out of 5 stars with 36758 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1221 Showing 24,401-24,420 of 36,758 reviews
  • Rated 5 out of 5 stars

    Next Gen

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new console is definitely the next gen! Graphics are insane with 4k features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series x time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just went in and picked it up. It wa da day later than the date they told me but it’s fine. I’m happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect console. Seem less transition between One and Series X

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be any happier! The picture quality is amazing! Now i just need the new halo to be released

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Okay but wouldn’t spend that much again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it’s okay but it’s like for that price I was expecting stuff to be popping out of the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what an great upgrade from my day1 xbox. new games load much faster

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good console!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good console! Though i recommend getting a good tv or monitor if you want to use it’s full potential!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its an xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs good. I mean its an xbox. It does wvat it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky enough to be able to purchase the Xbox and I am not disappointed at all. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Series X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Id have to say the xbox series x is one of the best console. The graphics is amazing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Timmy,

      We're thrilled you love it! When it comes to next-generation gaming, your new Xbox Series X Console stands apart as the pack leader. Whether it be its optimized computing power, enhanced graphic capabilities, or even its added features like Quick Resume, we're glad you've been enjoying your time with your new system. Thank you for sharing your thoughts! We appreciate it.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Highly recommend. This is probably the best Microsoft console up to date.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're excited to hear the performance and experience hosted by your new Xbox Series X Console has earned us your recommendation! We're proud of the package we've put together in your new system, and couldn't be happier you've been enjoying the elevated gaming sessions it hosts. We're happy you love it! Thank you for sharing your thoughts with the community. We appreciate your feedback, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Finally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a long time to purchase. Final for it and love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great improvements over the latest xbox. Much faster start up time and less game load time

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jake,

      The near-instant load times of your new Xbox Series X Console are truly breathtaking. Jumping into a game has never been faster or easier! There's no better way to take on the exciting world of next-generation gaming than on your new setup, and we're thrilled to have you along for the journey. Thank you for taking a few minutes to share your thoughts with the community! We appreciate your feedback.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox series x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That was good. The experience is indeed the way this console was invented for, it’s nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. The graphics are fantastic. I really enjoy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it i play on it everyday, i think my wife wants a divorce though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Service Killeen TX and warranty w Parts Store

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is warning for anyone who purchase a warranty bundle with a gaming console. I recently requested an exchange with a Xbox X controller that came in a bundle via a warranty purchased from Best Buy. The warranty was processed in store at Best Buy, but honored by a third party called the Part Store. The Parts Store sent me a used controller in a box with some bubble wrap with no invoice or manifest. Unfortunately the remote controller for the Xbox that was sent was garbage. It looked nice, but had drift worse than my original remote and sticky trigger buttons. When I went to talk to the Geek Squad about the situation, I was basically insulted by Geek Squad. They stated that the controller I received did not appear to be something that the Parts Store would send. That I would be responsible for reaching out to them to resolve the issue on my own. Working with the Parts Store over the phone was nightmare. They hung up on me multiple times and would play games saying that system was acting up and they could not help me at the time. Also saying things like we will give you a one time exception. Which makes no sense because they sent me garbage for a warranty plan that I purchased. I ended up having to call the Best Buy store in Killeen and make a appointment with the Geek Squad team just to request a replacement remote. This would be my third time physically coming to the store in person for a warranty exchange on Xbox controller. Each time is a round trip of about 30 minutes and 30 minutes in the store. Again the Geek Squad team questioned the original of the garbage remote that the Parts Store sent. They finally processed the request and I assumed all was done. The next day I got an email form the Parts Store wanting me to explain and justify the situation. Which is very annoying . Because they want the customer to be responsible for bad service. When the real question is why is Best Buy building a business promoting warranty memberships and sales on single items with partners who are not doing their job like the Parts Store. I ended visiting a another Best Buy location an hour from my home and speaking with a Manager who assisted me. They gave me a new Xbox remote from the store. They lacked tact and really didn't want to hear about the whole experience for improvement. More than anything they seemed annoyed about helping me. Just want to warn people about the Best Buy warranty services with the Geek Squad and the Parts Store. This isn't really how the situation should have went for a paid warranty services. Very disappointed about that treatment. I recommend anyone who receives replacement components from the Parts Store to record opening the process for your own protection sadly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and store pick up was super easy and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Major performance upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied, huge speed improvement over Xbox One as well as graphics. I'm loving it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your experience with us. We are glad you are enjoying how fast the Xbox Series X is and its awesome graphics.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Series X!!!!!! Awesome system!, Hands down worth every penny.

    I would recommend this to a friend