Customer Ratings & Reviews

Was able to get when everywhere else was sold out!

Extremely fast start up and quick resume is amazing.

Husband’s Christmas gift. He liked it.............

Great system best experience in a long time!!!!!!!

Awesome console !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great!..................................Amazing!!!

Just as I expected. Fast and great picture quality

Series X was well worth the wait. Incredible Tech.

Good Console. Great graphics and runs very fast.

Super excited to have added an Xbox series x day one

Best system to date! Love everything about this Xbox.

Great console it is everything I suspected it to be

This Is The Best Xbox Out There Yet I love It......

Bought this as a Christmas present for my youngest grandson. MY oldest grandson said this is so cool - so I’ve ordered another one.

One of the fastest SSDs i’ve seen in console gaming.

Lots of fun! Can’t wait for more titles to release!

Great delivery time. Awesome console. Would recommend

Lightning quick next gen Xbox Series X, great device

Needs games new games otherwise it's a great cosole.

I purchased the Xbox yesterday to take advantage of the Black Friday deal -- $50 off retail price, plus a $50 Best Buy gift card. I intended to use the $50 gift card to buy an Xbox game--an obvious use case that Best Buy apparently couldn't forsee. I get home, start setting up my new Xbox, and decide to go to the Best Buy store to buy a digital download code for the game I wanted. This is where the problems began. It's listed for $69.99. This strikes me as odd, considering the game is listed for $17.49 on the Xbox store. No worries, I think to myself. I can just use my Best Buy gift card to buy an Xbox gift card, which I'll then use to buy the game at the cheaper price on the Xbox store. Apparently, that's a big no-no. I try buying the Xbox gift card 3 times -- each time, instead of getting an email with my digital gift card, I get an "Order has been cancelled" notification. There is no explanation as to why it's been cancelled (which is why I tried 3 times; I thought it was just a glitch). So I call customer service. After 30 mins on the phone, they finally tell me the problem: gift cards can't be used to buy digital products, only physical ones. I explain the situation, but they won't budge. They tell me I have to go back to the physical store. Fine. I follow directions, only to discover problem #2. There is another very important (read: arbitrary) rule: gift cards cannot be used to buy other gift cards. So I wasted my time going to the store (as instructed by Best Buy support) for nothing. It's still fine, I think to myself. I can ask them to price match the game from the Xbox store, so at least I can get the game at a reasonable price. Nope! Welcome to problem #3: apparently, Best Buy doesn't price match during Black Friday sales through Nov. 25. That's understandable - they don't want to get ripped off by some other store offering a crazy deal. But the discount on my game ($17.49 instead of $69.99) is available for the next 8 days. Since today is Nov. 22, that means the sale will be good until the end of the month (Nov. 30). I point out to customer service that it's silly to make me wait until Nov. 25th to get the price match -- we all know Ithe $17.49 deal will still be available then, so why not just price match today? They keep telling me it's 'policy' - but their arbitrary rule makes zero sense. I keep pushing until they come back with problem #4: Microsoft is not a "qualified competitor" with Best Buy. This means that even if they make an exception and give me the price match today (which they still won't do for the previous reason), I still can't get the price match due to the "qualified competitor" issue. That's plainly absurd. They are selling a Microsoft product. They also sell a ton of games that EXCLUSIVELY work with that product, many of which are made by studios owned by Microsoft. But somehow, Microsoft doesn't count as a competitor. So, my options are: 1) Buy the game from Best Buy for $50 more than it's listed on Microsoft, 2) Buy the game from Microsoft and save the Best Buy gift card for something else (there is nothing else I want from them, though, so this option basically requires me to screw myself out of $50), or 3) return the entire freaking thing, gift card and all, and get the exact same deal from one of their competitors that is a bit more customer friendly. I'll be going with option 3. I hope you do too. This whole experience was beyond frustrating, which is unfortunate because I used to love Best Buy. I look forward to spending money with their competitors (whether they admit they're competitors or not) in the future. TLDR: Buy your Xbox somewhere else if you can.