Customer Ratings & Reviews

I purchased the Xbox yesterday to take advantage of the Black Friday deal -- $50 off retail price, plus a $50 Best Buy gift card. I intended to use the $50 gift card to buy an Xbox game--an obvious use case that Best Buy apparently couldn't forsee. I get home, start setting up my new Xbox, and decide to go to the Best Buy store to buy a digital download code for the game I wanted. This is where the problems began. It's listed for $69.99. This strikes me as odd, considering the game is listed for $17.49 on the Xbox store. No worries, I think to myself. I can just use my Best Buy gift card to buy an Xbox gift card, which I'll then use to buy the game at the cheaper price on the Xbox store. Apparently, that's a big no-no. I try buying the Xbox gift card 3 times -- each time, instead of getting an email with my digital gift card, I get an "Order has been cancelled" notification. There is no explanation as to why it's been cancelled (which is why I tried 3 times; I thought it was just a glitch). So I call customer service. After 30 mins on the phone, they finally tell me the problem: gift cards can't be used to buy digital products, only physical ones. I explain the situation, but they won't budge. They tell me I have to go back to the physical store. Fine. I follow directions, only to discover problem #2. There is another very important (read: arbitrary) rule: gift cards cannot be used to buy other gift cards. So I wasted my time going to the store (as instructed by Best Buy support) for nothing. It's still fine, I think to myself. I can ask them to price match the game from the Xbox store, so at least I can get the game at a reasonable price. Nope! Welcome to problem #3: apparently, Best Buy doesn't price match during Black Friday sales through Nov. 25. That's understandable - they don't want to get ripped off by some other store offering a crazy deal. But the discount on my game ($17.49 instead of $69.99) is available for the next 8 days. Since today is Nov. 22, that means the sale will be good until the end of the month (Nov. 30). I point out to customer service that it's silly to make me wait until Nov. 25th to get the price match -- we all know Ithe $17.49 deal will still be available then, so why not just price match today? They keep telling me it's 'policy' - but their arbitrary rule makes zero sense. I keep pushing until they come back with problem #4: Microsoft is not a "qualified competitor" with Best Buy. This means that even if they make an exception and give me the price match today (which they still won't do for the previous reason), I still can't get the price match due to the "qualified competitor" issue. That's plainly absurd. They are selling a Microsoft product. They also sell a ton of games that EXCLUSIVELY work with that product, many of which are made by studios owned by Microsoft. But somehow, Microsoft doesn't count as a competitor. So, my options are: 1) Buy the game from Best Buy for $50 more than it's listed on Microsoft, 2) Buy the game from Microsoft and save the Best Buy gift card for something else (there is nothing else I want from them, though, so this option basically requires me to screw myself out of $50), or 3) return the entire freaking thing, gift card and all, and get the exact same deal from one of their competitors that is a bit more customer friendly. I'll be going with option 3. I hope you do too. This whole experience was beyond frustrating, which is unfortunate because I used to love Best Buy. I look forward to spending money with their competitors (whether they admit they're competitors or not) in the future. TLDR: Buy your Xbox somewhere else if you can.

Works great. I haven’t had any issues with it yet.

Worth the price. I preordered it back in September.

Everything you could hope for. Well worth the money

Recommended I’m not good with words awesome product

Best Buy was the best experience with getting this.

, the best console, I am very happy I recommend it

No complaints so far. My husband loves it!!!!!!!!!

New Xbox is great! Super fast and worth the price!

So happy I purchased this. It made my cousin day !

Everything you would expect, and more...Great Buy!

Kids love it. Can’t get them off the games. Great!

Great card no issue with it all and a good value.!

Great system! Extremely quick and the fan is quite

Very good system! Love the backward compatibility!

Love it. Fast, powerful and good quality gaming. :)

I spent 500 the hdmi port malfunctioned so yeah i took a lost i didnt purchase protection i didnt think i would have this common problem the hdmi port issues are very common

So happy I was able to secure one through Best Buy!

Can't wait to play next gen games on Xbox Series X!

Missed out on the ps5 but managed to snag this beast