Customer Ratings & Reviews
- Model:
- RRT-00001
- SKU:
- 6428324
Rating by feature
- Performance
Rating 4.9 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.
This summary was generated by AI based on customer reviews.
Bad Presentation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad presentation I received my Xbox with aesthetic details and the back cover as swollen, it seems that I was not the only one, the batch was the May
I would recommend this to a friendGreat service by Best Buy, defective product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order process and pickup went through smooth under Best Buy’s. Unfortunately, the system bricked 1 hour into game play after 6 hours of data download.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Tommy,
We've very sorry to hear that there's an issue with your new Xbox Series X. If you haven't already returned it to Best Buy, or would prefer not to, we recommend contacting Xbox Support for assistance here: https://account.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
MOST TERRIBLE EXPERIENCE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an honest review. After about a total of 8 hours over the the courses of a week. Speaking to multiple different teams of people and shipping companies to still result in a failure of customer satisfaction and order fulfillment. Unfortunately, I would no recommend Best Buy for anyone’s consumer needs
No, I would not recommend this to a friendNo Video from HDMI out. Poor support.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Signal from HDMI out of xbox. Completed all troubleshooting steps given by Microsoft support including driving an hour back to bestbuy a 2nd time to buy a tv. Never even got to set up the xbox, video never worked. Bestbuy referred me to dotcom, dotcom said return to bestbuy and they can order a new one to be shipped to me. Bestbuy took return and said they cant order another xbox for me. So now im stuck with games/tv/headset with no xbox and no idea when I could get one.
No, I would not recommend this to a friendXbox amazing best buy delivery horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was finally able to enjoy my purchase after receiving it from Target. My experience ordering delivery from Best Buy is one I never want to go through again. I will never order from Best Buy again.
No, I would not recommend this to a friendNot their fault but cmon bro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it through bestbuy, it worked for about a night and then stopped working. Had to send it back and haven’t had it for about a month now so
I would recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control does not work after 2 months Best Buy said I only have 15 day warranty return on items. Very disappointed
No, I would not recommend this to a friendxbox series x
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the xbox today and it doesn't work. I want another when I return it. I have waited for 4 weeks, so once I got home I started to update and it won't update. I expect another xbox series x.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jayce,
We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
System shuts off constantly without warning.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system, but it continues to shut off after hours of playing. Just shuts off by itself. No warning or anything. Really makes you wonder....
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
Terrible product made by Terrible people.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it today before I got stuck with it. Barely any games. They are all terrible. Xbox is super glitchy and simple things that should be addressed, are not getting addressed. I’ll go back to having no game system. Not to mention, is advertised as 1TB and you immediately lose 200GB due to system. I will NOT stand for that.
No, I would not recommend this to a friendXbox
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s already having issues had to mail it back in and it’s gonna take even longer to get it replaced because they are still hard to get
No, I would not recommend this to a friendavoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crashed with any game I tried to play. Poor performance
No, I would not recommend this to a friendNothing grwat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression that this new device would download the games faster and it didn’t for me and my internet service is amazing so waited for a few hours for a game to load.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Gabby,
We're sorry that Xbox Series X hasn't met expectations. While download speeds may not be much faster on this console, I hope you'll find that load times in general are much faster. Thank you for sharing your thoughts; we hope you have fun with your new Xbox.
Happy gaming,
Chuck
Xbox Customer Care
Xbox sent back to be repaired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work properly had to send it back to Xbox to be repaired. Waiting for a solution. Will update when we hear back from Xbox.
No, I would not recommend this to a friendNice purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order went smoothly. The console works great so far. We have had it now for over a month and havent had any issues
I would recommend this to a friendNot Happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection button to connect the controllers to the console stopped working. Didn’t even make it a year.
No, I would not recommend this to a friendXbox series X
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system keeps on shutting off atleast once an hour when playing COD. I bought the $70 so it’s compatible, but so annoying when it shuts down completely in the middle of the game.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey David,
We're sorry there's an issue with your Xbox Series X. If your system is shutting off, it may be a sign that your console is overheating. We recommend that you make sure it's placed in a well-ventilated spot and that its vents are not obstructed. If that doesn't help, please contact Xbox Support for assistance here: https://account.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
Common Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine. But the HDMI port broke after owning it for 3 weeks
No, I would not recommend this to a friendGood Xbox, bad pickup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox is good, picking up and trading in was terrible
I would recommend this to a friendDONT USE BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY WAS NOT READY FOR PRE ORDERS. WASNT ABLE TO GET ANY OUT ON RELEASE DAY! TERRIBLE SYSTEMS, DIDNT CARE ABOUT IT EITHER. I SUGGEST TARGET, or AMAZON Only 2 stars for Xbox
No, I would not recommend this to a friend