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Customer Ratings & Reviews

Your price for this item is $649.99

Customer reviews

Rating 4.9 out of 5 stars with 34456 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1675 Showing 33,481-33,500 of 34,456 reviews
  • Rated 2 out of 5 stars

    Poor Value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your two options are $70 games or a subscription service where you don't own the game.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    New Product - Didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console and remote will not sync with each other so we have to send it back and wait a couple weeks for a fixed or new console. So this Christmas present didn't go over well but if he gets it back quickly, he will be happy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need PlayStation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer a PlayStation 5. Each time I get it in my cart, I cannot check it out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK but there's nothing good to play it. Definitely recommend the ps5.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money. Stick with the x-1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like waiting forever to land the beautiful girl just to be disappointed when you do. Can’t play any of the 360 games. Only some of the x-1 games work. Waited 2 years to be disappointed. I wish Apple would launch a gaming platform.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Barely use it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice door stop. Beyond that it serves little purpose. Ps5 just out does it in software, if you have a pc, youre better off

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same UI and games suck, doesn’t feel next gen. Just use your Xbox one x.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash has more value then this all yalk about game pass but look at what i play currently nothing i can’t already play on PlayStation

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from Best Buy but bad console should have gotten the ps5

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it nothing about it is new and I am selling it I want a pc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this and then found it cheaper a month later and they didn’t honor the price match. Will not be buying anything else from best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t play any games. They all freeze at launching. Wast of money. And turns off randomly. I purchase these on December, played it once or twice boom doesn’t work no more. Had to switch back to the Xbox one S to keep playing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Takes forever to start playing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flat out sucks. Between reboots, checking for updates, updates, offline/online... it takes too long to start playing a game. I want to turn it on and start playing where I left off - doesn't happen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps freezing and goes to a fuzzy white screen then a black screen and I can’t shut it off. I have to unplug it from the wall. Garbage

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it did not like it. I prefer the PlayStation 5.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for one month bdand new from bestbuy and the controller constanly "disconnects" even with update and the console crashes here and there. 600 dollars it should work perfectly

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    update issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won’t update it won’t even let me manually update it

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Barbara,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Ehh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly turns off when playing next generation games.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jack,

      We’re sorry that there’s an issue with game crashes on your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good games on this console. Waste of money snd time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returning Xbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open Excellent-unit showed a damaged box, dust buildup on fan and heavy fingerprint stains throughout.

    No, I would not recommend this to a friend