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Customer Ratings & Reviews

Your price for this item is $649.99

Customer reviews

Rating 4.9 out of 5 stars with 34456 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1676 Showing 33,501-33,520 of 34,456 reviews
  • Rated 2 out of 5 stars

    Over heating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console overheats when gaming with Call of Duty.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you're experiencing an issue with your new Xbox Series X. If your Xbox Series X is overheating, we recommend making sure that it's placed in a well-ventilated spot with 4-6 inches of clearance around it and that its vents are unobstructed.

      In addition, Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    I don’t get it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cost so much more money than my current s series. Playing was a little bit better but not worth this price. Wait for the sale

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xbox came out damaged it turn off by itself smh

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Good system. Games no bueno

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is amazing but the gamepass is not worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my package never arrived so I never got to use it but atleast bestbuy was able to give me a refund

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste money, just wait for it to drop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase from Best Buy was simple and easy. But absolutely pointless to pay so much for this to play 1 game that looks no difference then Xbox 1.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i ordered an xbox, never arrived, then i reordered and i have not yet recieved its been about 2 3 weeks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd xbox to last 1 year before the ring of death. Never again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    UNPROFESSIONAL CUSTOMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY UNPROFESSIONAL CUSTOMER SERVICE UNPROFESSIONAL MANAGER VERY MEAN BECAUSE WE THE CUSTOMERS YOU GET PAY AND YOU HAVE JOB LEARN HOW TO BE RESPECTFUL AND NICE TO OTHER HUMAN BEING IT DOSENT COST YOU MONEY

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to wait over a full year to give bestbuy $500 and it has no games, no haptic feedback, no adaptive triggers and the controller still hurts my thumb, and the system is really ugly on its side too

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Over priced junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way over priced only a little better than my one s but cost 3 time more. Same crappy controller that will break every six months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst packaging ever, ruined Xmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered in a Xbox box and ruined Xmas for my son. Why would you not box it up????????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works great . One week into playing and the controller and it stop working properly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolute pain to try and setup. Anything from not connecting to the TV to the power button just not working the same day you bought it. Extremely unsatisfied.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk but you will buy it anyway

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick resume is so bad it ruins the whole x box. Crashes. Auto hdr bucks balls if your tv also has auto hdr. Honestly the x box is junk. Its worse than my x box 1

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    X box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok it’s really bulky also had a crash on me a couple times

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took them 48 hours to deliver after telling me it would be ready Day of order.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered 2 months ago still have not received. Hope to play it soon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT GOOD, BYE XBOX.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crashes during gameplay and crashes when using as DVD/BLU-RAY player. May be a bad unit but I returned it and won’t be repurchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for only 2 weeks and it isn’t working properly will be returning

    No, I would not recommend this to a friend