Customer Ratings & Reviews

It's good. I like using it a lot and look forward to enjoying it more.

I purchased the Xbox yesterday to take advantage of the Black Friday deal -- $50 off retail price, plus a $50 Best Buy gift card. I intended to use the $50 gift card to buy an Xbox game--an obvious use case that Best Buy apparently couldn't forsee. I get home, start setting up my new Xbox, and decide to go to the Best Buy store to buy a digital download code for the game I wanted. This is where the problems began. It's listed for $69.99. This strikes me as odd, considering the game is listed for $17.49 on the Xbox store. No worries, I think to myself. I can just use my Best Buy gift card to buy an Xbox gift card, which I'll then use to buy the game at the cheaper price on the Xbox store. Apparently, that's a big no-no. I try buying the Xbox gift card 3 times -- each time, instead of getting an email with my digital gift card, I get an "Order has been cancelled" notification. There is no explanation as to why it's been cancelled (which is why I tried 3 times; I thought it was just a glitch). So I call customer service. After 30 mins on the phone, they finally tell me the problem: gift cards can't be used to buy digital products, only physical ones. I explain the situation, but they won't budge. They tell me I have to go back to the physical store. Fine. I follow directions, only to discover problem #2. There is another very important (read: arbitrary) rule: gift cards cannot be used to buy other gift cards. So I wasted my time going to the store (as instructed by Best Buy support) for nothing. It's still fine, I think to myself. I can ask them to price match the game from the Xbox store, so at least I can get the game at a reasonable price. Nope! Welcome to problem #3: apparently, Best Buy doesn't price match during Black Friday sales through Nov. 25. That's understandable - they don't want to get ripped off by some other store offering a crazy deal. But the discount on my game ($17.49 instead of $69.99) is available for the next 8 days. Since today is Nov. 22, that means the sale will be good until the end of the month (Nov. 30). I point out to customer service that it's silly to make me wait until Nov. 25th to get the price match -- we all know Ithe $17.49 deal will still be available then, so why not just price match today? They keep telling me it's 'policy' - but their arbitrary rule makes zero sense. I keep pushing until they come back with problem #4: Microsoft is not a "qualified competitor" with Best Buy. This means that even if they make an exception and give me the price match today (which they still won't do for the previous reason), I still can't get the price match due to the "qualified competitor" issue. That's plainly absurd. They are selling a Microsoft product. They also sell a ton of games that EXCLUSIVELY work with that product, many of which are made by studios owned by Microsoft. But somehow, Microsoft doesn't count as a competitor. So, my options are: 1) Buy the game from Best Buy for $50 more than it's listed on Microsoft, 2) Buy the game from Microsoft and save the Best Buy gift card for something else (there is nothing else I want from them, though, so this option basically requires me to screw myself out of $50), or 3) return the entire freaking thing, gift card and all, and get the exact same deal from one of their competitors that is a bit more customer friendly. I'll be going with option 3. I hope you do too. This whole experience was beyond frustrating, which is unfortunate because I used to love Best Buy. I look forward to spending money with their competitors (whether they admit they're competitors or not) in the future. TLDR: Buy your Xbox somewhere else if you can.

The console is great, but it has a little bit of an overheating issue when standing vertically. The problem went away when I put the console horizontal

Console is deff worth buying , nice size and really the graphics are A1 !

Great console just keep in mind your going to need internet prior to setup and Xbox backward compatible games requires a one time internet download then you can play offline if you wish

This is the best xbox yet, smooth and powerful, great graphics.

Great system for the next generation of games. They definitely lose a star for the controller. No upgrade or not in the same level as PlayStation when it comes to the controller.

Product is good. First time using Xbox, switched from Playstation. Only issue is my right trigger on my controller is starting to stick. I've heard other people having the same problem.

Bought this as a Christmas gift, and it arrived sooner than expected!

The set up took a little longer than I thought but we love the system.

great graphics and fun games to play. the worker originally handed me a damaged box and was not happy when i asked for a non-damaged box.

Xbos is working great, and we got it on sale! Having fun playing.

Great console the graphics are amazing games run a lot smoother my only issue is storage it’s has 1 TB and I’m coming from a gears edition 2TB I had to purchase a 2 TB memory card for $70

Amazing console, hard to find but if you do find it in stock, 100% worth it. Playing heavy games at 4K it stays whisper quiet. No jet engine on this thing. As I said hard to find.

Made this purchase for my husband. Transaction and Customer Service with Best Buy went as smooth as it gets. There has been some up and down but that is with Microsoft and not Best Buy.

This thing is a beast. Only thing I wish is that there were more games that utilize the power it has. But I knew that going in. Now just waiting to find a PS5 to complete my man cave

Great quality when playing my games. Doesn’t lag and good quality

Not much new here. The output is powerful but it is essentially just a rehash of the previous. Worth getting if you love Xbox. Also worth holding off on getting until more games are out.

The console is amazing!! My only complaint is how it was handled between warehouse and my hands. It appears the box had been dropped or banged.

Amazing console, load times are great. I was really hoping for a new menu UI rather than the same one we’ve been working with for years with the Xbox one.