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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.9 out of 5 stars with 36759 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1689 Showing 33,761-33,780 of 36,759 reviews
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me n my husband brought this for a bday gift, very nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm excited.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's heavy like a cinder block but fast as all get out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Controller issues, slow DL’s, No MS phone support

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right off the bat, the controller wouldn’t connect during initial setup...had to attempt to pair continually. The Xbox button on the controller is also already sticking and gets sunken down at times, needing to be popped back up. Cheap, plasticky feel to the controller. Disappointing. Downloads from the Microsoft Store are extremely up and down, incredibly slow at times...dial-up slow. Shockingly poor... kbps speeds. You will also be met with all kinds of MS Store required update downloads when you first register your console, which slow down any Game Pass or game purchase download you have going even more. It’s a very slow process out of the gate, made worse by the sluggish downloads. And I have a pretty fast network connection. Even connecting via Ethernet did little to improve things. And worst of all, Microsoft support communication with an actual human is currently non-existent. All topics on the MS Support site say “Phone Support Unavailable ForThis Issue”. Xbox Support Twitter account never responded to any of my several messages either. Once you actually get a game going, the experience greatly improves. Really nice graphics and even old 360-era games look crisp and the action is fluid. Unfortunately, Microsoft puts roadblocks in your way to enjoying this console and if you have any technical issues at all, good luck trying to reach anyone in Support to help you. I gave up after awhile. Returning the console and will wait it out for awhile for future next-gen console purchases.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I snagged an Xbox Series X from Best Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ordering of such a hot item as the Xbox Series X was a little frustrating but once I got the order through, the communication and curbside pick-up were awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The absolute right to get the right hand side of t

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No games for the games and kings of the wolf game ever played in the playoffs and kings playoffs are the playoffs and the champions playoffs for the wolf in the group

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review sure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome kids play nonstop Awesome kids play nonstop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason when I turn it on makes a loud noise for a sec goes away anyone else experienced that?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great when running but freezes/crashes often

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have been an Xbox fan. Was excited to get my hands on the Series X. I've had my for 3 months and can only play for 30-40minutes before the system freezes and crashes back to the dashboard. I've tried everything to keep the sytem from crashing but no luck. About to send it to Microsoft for service. Great system when it runs correctly though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. Works as should. No problems with system nice

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to my son as a present and he loves it. He mentioned it is 10 times faster than one of our older models.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good system, no next gen games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great system but even after its been out for 1 year there is still no true next gen game. I just get 60 fps on some games now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid console with gaming focus.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome console for the speed. Having game pass for the Xbox really opens up your library and also allows for cross play between your desktop and console.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth it while on discount! Paid $350 for it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System runs fast with no issues but not that much different than an Xbox One X on my current TV. I'm gonna miss not being able to control my cable TV through my xbox.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Scratches and gashes when opened.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My xbox series x came with a fat gash on the top vent the size of a dime. The quality of these aren't as good as you'd expect. Maybe this was a one-off, but I'd do a double-check on your series x prior to accepting it. It should be in pristine condition when you open it, even if it means these are rare to come by. Doesn't mean the manufacturer can chug these out substandard quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this system seems good. Have only played one game on it so far but have no complaints yet. Will have to play more games on it to see if its worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent in all areas except games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both this and the new ps5 are excellent. Only thing holding them back is the lack of true games for the system. Once those start rolling out this will be a 5 star.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system and trade in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system and best buy made it easy to trade in my new system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    X box man

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the new x box and i love it the spacial effect is great love the speed the size is a little big but no noise come from it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snazzy upgrade. Waiting for more games to take full advantage for f what it can do. Faster and better graphics. It’s an ugly beast tho. Console skins on the horizon

    I would recommend this to a friend