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Customer Ratings & Reviews

Your price for this item is $649.99

Customer reviews

Rating 4.9 out of 5 stars with 36607 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1735 Showing 34,681-34,700 of 36,607 reviews
  • Rated 3 out of 5 stars

    Xbox crashing7666666666666667yyyy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people were awesome but the system is sucking, a lot of games are crashing and freezing my system

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad hard drive on this device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Xbox series X my first one is great, this one came with a bad hard drive that had to be replaced and has already been sent off to Microsoft for repair. Couldn’t install games locally and play them without the system crashing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Series X!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Series X!! I am so happy I was able to finally find this console especially at Best Buy. I saw it in stock online and went shortly after to purchase it with no hassle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just okay. Not that impressed with graphics and performance.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Xbox yet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned every Xbox to come down the road since MS got into Gaming hardware. This is by far the best one to be released. I love the MS exclusives that you can't play on PS5.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same crap different box

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think Xbox issues will improve with the new system. Just spent $500 to have it load faster but then need it to quit game for it to work properly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Rushed console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fast, great control, pretty visuals. Cons: Console Design, 1tb is too little storage. Ssd way too expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System runs great. Easy to set up. Just wish it was actually 100% backwards compatible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When comparing to other consoles the build quality this is very cheap. The controller is cheaply made. And would recommend getting an elite controller.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My xseries shuts off when i play Black ops and also my screen turns black when i play WZ for like 3 sec. it’s frustrating the only game that i can play with no issues so far is nba 2k21 next gen

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that you're experiencing an issue with your new Xbox Series X. Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Xbox X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent graphics. System shut off twice while I was playing a game and it was doing the digital download of the same game. Screen said the shutoff was for overheating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Runs quiet and looks great.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in my older Xbox One X at Gamestop and hopped over and got the new X. Halo on my old system took a few min to load. This will boot and be playing halo in a minute flat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard to find but great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother has been content with his Xbox One S for a while but games were slowing down. With the Series X, it's incredibly fast, faster than my own PC. Great gift for him.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Upset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my Xbox for a few months before the adapter plug part stopped working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas present for my grandsons and they love it. Got the disc version so they can play older games too. Easy enough to use and has all the power they need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Troubles with the xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my Xbox randomly turns off. Seems to run really hot sometimes. Wont open apps sometimes. Struggles to pod in games. I don’t really know what’s going on with my Xbox. Might return.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Probably Wait for more Games

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish there were more games that was worth ordering the console during this rush. If you can't get a PS5 for the kids then I guess you can settle with this, or the $500 still being in the bank.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X....get one!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Series X is a nice step up from the One X. Next gen games look and run great on here and it can double as your Bluray player once you download the app to the console!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox series x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the first consoles bought, of course there's going to be some faulty parts. Not a fan of how xbox had an issue with them, requiring you to have to reset it every I hours or so...

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Is xbox Series x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it not a big fan I tried to play Halo reach and they want to charge me $8 to play it when I already own the game so I took it back

    I would recommend this to a friend