Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.9 out of 5 stars with 36798 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1764 Showing 35,261-35,280 of 36,798 reviews
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new features and the space it has. It was just really hard to get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Very fast and great graphics compared to the old Xbox One x.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a previous model. Graphics are better and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Console

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very good console Runs smooth doesn't lag Price was normal not marked up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best console, the only bad thing is that it doesn't have much exclusives

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox series x cuts off all the time waste of money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste of money i cant even play certain games without it cutting off when I play nba 2k21 the whole xbox cuts off when I play call of duty cold war it cuts off just so disappointed that I spent $611.00 on this console just for it to cut off on me all the time.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you're experiencing an issue with your new Xbox Series X. Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    XBOX for ever

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best system ever. Thanks to the gentleman that assisted me with the purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gift

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my grandson for a Christmas gift.. ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best system ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it all the people were so nice ! The system is so nice ! I llve it all

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I thought it would be Microsoft could of done better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Say hello to the next Circuit City

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console died after 5 months of usage, with warranty in geek squad for 2 years and they replaced of it is a joke. They shipped out for repair instead of in store replacement then the repair exceeds the limit of the warranty coverage so they said Microsoft sent them a replacement with no ETA. Last time buying Tech in Best buy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues with it and have loved it since I opened the box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series x

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this for my grandson! He loves the graphics and game selections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new xbox he recieved for Christmas. No issues as of yet!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its an xbox, it plays games, i’m just filling out the minimum character req

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 years of waiting I finally have a series X. This thing is amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    only for game pass

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cool console... great game pass service.... but awful portfolio

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ...keeps shutting off.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps shutting off after about an hour of use. Have read alot of people are having the same problem. Not getting much help from Best Buy. I’m sure not all of them have this problem,but,not cool being one of the ones that does. Would probably still recommend, because it is smoother/faster,but, 50/50 if you have problems.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Damian,

      We’re sorry that there’s an issue with your Xbox Series X. If this issue is happening with certain games, we recommend dropping the resolution from 4K to 1080p and disabling ray tracing. If the problem persists, our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best Christmas

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the only gift my son asked for. This was a gift and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console many games to play and very durable. Would highly recommend

    I would recommend this to a friend