Customer Ratings & Reviews
- Model:
- RRT-00001
- SKU:
- 6428324
Rating by feature
- Performance
Rating 4.9 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.
This summary was generated by AI based on customer reviews.
HDMI port went out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure this is not normal, but the HDMI port went out within days of its first use. Bought 2 at the same time and the other one is just fine.
I would recommend this to a friendGreat While It Lasted
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great console for 2 months, then it died. Best Buy is no help, they just tell you to contact Microsoft.
No, I would not recommend this to a friendNot enough storage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 TB not enough for todays games. And they need to make a 5 TB ssd storage.
No, I would not recommend this to a friendPaperweight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 weeks and I am having to send it into Microsoft/ XBox to get it fixed. It will not download games/glitching all the time when playing/freezes up. Lot of money for two weeks of playtime and now I have to send it in for Microsoft to fix Would not recommend.
No, I would not recommend this to a friendRandom shutdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Console was defective. It was shutting down randomly during a game. After the 20th time I had enough and decided to return it.
No, I would not recommend this to a friendX box series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.X box hard time to get Mac address to x box. Besides the fact u have to purchase the pass to play the games.
No, I would not recommend this to a friendBe wary about Xbox All Access
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the idea of Xbox All Access is awesome it is horribly and very poorly executed picking up my new Series X from best buy was no problem but lord help you when you go try and pay on your loan for your system whatever company it is that Microsoft contracted with makes it near impossible to pay your bill unless you set up Auto Pay
I would recommend this to a friendXbox x type review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the overall performance, but it heats up quickly. Need to bundle accessories with the console to get the best performance
I would recommend this to a friendJust buy the S
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Xbox will not run 4K at 120Hz. It continually disconnects the controller but when I turn off 4K and 120Hz the issue goes away. Both Best Buy and Microsoft have told me its my own issue to desl with, which is completly making the point of buying the X over the S irrelivant. JUST BUY THE S AND SAVE YOUR MONEY!
No, I would not recommend this to a friendBad Presentation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad presentation I received my Xbox with aesthetic details and the back cover as swollen, it seems that I was not the only one, the batch was the May
I would recommend this to a friendxbox series x
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it stopped working randomly for no reason after it was doing just fine now it won’t turn on no matter what
No, I would not recommend this to a friendGreat service by Best Buy, defective product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order process and pickup went through smooth under Best Buy’s. Unfortunately, the system bricked 1 hour into game play after 6 hours of data download.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Tommy,
We've very sorry to hear that there's an issue with your new Xbox Series X. If you haven't already returned it to Best Buy, or would prefer not to, we recommend contacting Xbox Support for assistance here: https://account.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
Controller disconnects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Xbox Series X with the Game Pass because it was the only way to purchase one. The Controller kept disconnecting. Took it back to BB and they said buy another Controller because they couldn’t exchange it due to not have a replacement. Bought another Controller and it did the same thing. I never activated the Game Pass and was out the cost. Received a refund for the Xbox and Warranty.
No, I would not recommend this to a friendNo Video from HDMI out. Poor support.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Signal from HDMI out of xbox. Completed all troubleshooting steps given by Microsoft support including driving an hour back to bestbuy a 2nd time to buy a tv. Never even got to set up the xbox, video never worked. Bestbuy referred me to dotcom, dotcom said return to bestbuy and they can order a new one to be shipped to me. Bestbuy took return and said they cant order another xbox for me. So now im stuck with games/tv/headset with no xbox and no idea when I could get one.
No, I would not recommend this to a friendMOST TERRIBLE EXPERIENCE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an honest review. After about a total of 8 hours over the the courses of a week. Speaking to multiple different teams of people and shipping companies to still result in a failure of customer satisfaction and order fulfillment. Unfortunately, I would no recommend Best Buy for anyone’s consumer needs
No, I would not recommend this to a friendXbox amazing best buy delivery horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was finally able to enjoy my purchase after receiving it from Target. My experience ordering delivery from Best Buy is one I never want to go through again. I will never order from Best Buy again.
No, I would not recommend this to a friendNot their fault but cmon bro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it through bestbuy, it worked for about a night and then stopped working. Had to send it back and haven’t had it for about a month now so
I would recommend this to a friendxbox series x
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the xbox today and it doesn't work. I want another when I return it. I have waited for 4 weeks, so once I got home I started to update and it won't update. I expect another xbox series x.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jayce,
We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
System shuts off constantly without warning.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system, but it continues to shut off after hours of playing. Just shuts off by itself. No warning or anything. Really makes you wonder....
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices
Hope that helps,
Chuck
Xbox Customer Care
Terrible product made by Terrible people.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it today before I got stuck with it. Barely any games. They are all terrible. Xbox is super glitchy and simple things that should be addressed, are not getting addressed. I’ll go back to having no game system. Not to mention, is advertised as 1TB and you immediately lose 200GB due to system. I will NOT stand for that.
No, I would not recommend this to a friend