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$649.99

Customer reviews

Rating 4.9 out of 5 stars with 36805 reviews

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  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1790 Showing 35,781-35,800 of 36,805 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited 15 months to get one. Immediately didn’t work. Controllers won’t stay connected and randomly disconnect causing sound loss as well. Spent 500 bucks so I could send it in to Microsoft and wait 3 more weeks to get another. Was told I could pay extra to get “expedited” shipping in 10 business days

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hype I think

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just keep your Xbox One. Honestly all these new systems are just hype.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox series X sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not hook up to my Wi-Fi, it kept telling me my wifi password was wrong even though my password was right. Very disappointed, I love Best Buy and everything I get from them is great except this time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the system but the overall of best buy experience was horrible. First I was told my item was delayed, then told it was delivered (I was even given a tracking number showing it was delivered and who signed for it.) Definitely ridiculous and will not recommend to anyone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox fail

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of glitches and games that crash disappointing

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good console but no new games and big UI changes all looks the same as xbox one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your two options are $70 games or a subscription service where you don't own the game.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Needs to be re-engineered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sad xbox X poorly made it has a lot of Corks..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need PlayStation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer a PlayStation 5. Each time I get it in my cart, I cannot check it out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible. It never updated

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xbox was reduced to a chunk of plastic. It refused to download updates and was stuck on a loop. Not letting me play.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    corrupted ssd

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesnt work doesnt work doesnt work dosent workc doesnt work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xbox x

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overheating after 18 months won’t stay on . ridiculous no warranty

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    New Product - Didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console and remote will not sync with each other so we have to send it back and wait a couple weeks for a fixed or new console. So this Christmas present didn't go over well but if he gets it back quickly, he will be happy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK but there's nothing good to play it. Definitely recommend the ps5.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept on skipping had to sell it also.. unfortunately!! Overheated a lot!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money. Stick with the x-1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like waiting forever to land the beautiful girl just to be disappointed when you do. Can’t play any of the 360 games. Only some of the x-1 games work. Waited 2 years to be disappointed. I wish Apple would launch a gaming platform.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same UI and games suck, doesn’t feel next gen. Just use your Xbox one x.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it nothing about it is new and I am selling it I want a pc

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from Best Buy but bad console should have gotten the ps5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Barely use it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice door stop. Beyond that it serves little purpose. Ps5 just out does it in software, if you have a pc, youre better off

    No, I would not recommend this to a friend