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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 36577 reviews

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  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 36,577 reviews
  • Pros mentioned:
    Load times, Performance

    Rated 5 out of 5 stars

    Most enjoyment from gaming I've had in years.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's so much to love about this console. I bought this in late January 2022 and I've played it every single day since getting it. I've played this console more in the 80+ days than I have all other consoles and PC in the last 5 years. Ive had issues with motion sickness for the last decade playing games...not with this console. Games run smooth which alleviate much of it. Load times are insane. This thing is almost dead silent while running. This console combined with Gamepass is a terrific value. I can't recommend this enough.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Xbox first impressions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Xbox console. My experience has been strictly Sony and Nintendo consoles as consoles became more complex. My initial thoughts are it's pretty neat when combined with Game pass (all access bundle). The controller is massively improved over the years (I played an OG xbox a few times). but still prefer the Dualsense and the 8bitdo snes style controllers. The UI is a cluttered mess, and finding things is very hard relative to any Sony console. I wasn't really a fan of the "metro" style when it was introduced though. Game pass integrating Microsoft rewards is pretty cool though, since it gives you a way to carry on your sub at a minor cost of time. The exclusives are non-existent, but at the same time, the back-compat is letting me check out some older games i haven't had a chance to check out. I am not 100% sold on the console, but it's interesting to check out. The performance is solid, and the hardware speaks for itself, but the software is lacking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Price rather high, worth the wait

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, i dislike how the prices have increased throughout the year. Especially since after I bought it, the sales finally hit. However, the product was worth the wait (waiting for 5 years). From switching over from old gen (xbox one s), it is a level up. The load times decreased, smoother gameplay, and the ability to play new gen rated games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought an Xbox One from Best Buy and couldn’t be happier with the experience. The console works perfectly, setup was simple, and the performance has been smooth and reliable. Best Buy’s staff was friendly and knowledgeable, helping me compare options and find the best deal. The checkout process was fast, and the packaging was secure. If you’re thinking about picking up an Xbox One, I highly recommend getting it from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Love it so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fast, plays games that the Xbox One would stumble on with high frame rates. As the games ramp up as far as graphics and performance this system will get better and better. Was able to unplug external drive with my games and play them (including 360 games and original xbox games) Game pass has some really fun games on it (Forza Horizon 5 and Project Wingman) Cons: Same exact interface as the Xbox One (if you like the UI the Xbox One has, this may not be a con for you)

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the X box series S and bought this so I could give the series S to my son. The series X is awesome, games look better and load faster. As always super easy to setup and looks great on the entertainment center as everything else is black so it doesn’t stand out as much as the series S did even though it is a lot bigger.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My deal through Best Buy was the Xbox X, 1tb and a joystick with a 24mo ultimate pass. Xbox was it's normal store price. With this deal I knew it was a catch, the ultimate pass was just about twice its price for 2yrs if you purchased it separately. Overall the store doesn't have a stock of Xbox and people/stores are selling the system for $1000 and up. In closing; With taxes, I still paid a total of $900. I have the 4K top of the line system with a 2yr game pass, a receipt, and warranty. IT'S WAS WORTH IT and I LOVE IT. "meant no disrespect".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBox Series X Bar None (The Best)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best ever, and I’m a veteran gamer. It’s about all I can do these days ( officer veteran and retired sheriff ). I served most of my life protecting people and I loved doing it. I’ve had over 20 surgeries and I’m 47, I still hope to have another 47 or more to game. I love Microsoft, Xbox, etc. I paired mine with the exclusive Seagate Expansion Card. I can build computers, this series is just amazing, the best, I can’t wait for an exclusive console like a Diablo 4 one?!!! Microsoft, please get ahold of me, I’d be willing to test your games, products, consoles, etc. I’ve been gaming since the 70s!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game pass makes its even more valuable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X is an incredible console that truly delivers on next-generation performance. Its sleek, minimalist design makes it a stylish addition to any entertainment setup, and its near-silent operation is a huge plus. The real magic happens when you start a game; thanks to the custom SSD, load times are almost non-existent, and the visual fidelity is stunning, with games running in crisp 4K at smooth frame rates. The Quick Resume feature is a game-changer, letting you jump back into multiple games instantly. Combined with the extensive library of games available through Game Pass and backward compatibility, the Series X is a powerhouse that provides exceptional value and a top-tier gaming experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to move anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worry about this new xbox, my boy is 11 years and he can handle it with no issue, easy to use, if you need to change it to another room, its just 2 cables and the console. One of the best purchases i have done for my boy.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Xbox Series X Review: Powerhouse Performance Redef

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Introduction: The gaming world has been abuzz with excitement ever since Microsoft unveiled its next-gen console, the Xbox Series X. With promises of unparalleled power, speed, and gaming experiences, the Series X aims to redefine what gamers can expect from a console. After spending some quality time with this beast, here's my comprehensive review of the Xbox Series X. Design: Let's start with the aesthetics. The Xbox Series X sports a sleek and minimalist design that screams sophistication. Its monolithic tower-like structure exudes a sense of power, making it a statement piece in any gaming setup. The matte black finish adds a touch of elegance, while the green accents pay homage to Xbox's iconic branding. Despite its robust build, the console manages to remain surprisingly compact, fitting seamlessly into various entertainment centers. Performance: Under the hood, the Xbox Series X is an absolute powerhouse. Equipped with a custom AMD Zen 2 processor and RDNA 2 graphics architecture, along with a blazing-fast SSD, this console delivers unparalleled performance. Games load in a blink of an eye, thanks to the Quick Resume feature, which allows you to seamlessly switch between multiple titles without any lag or load times. Whether you're exploring vast open worlds or engaging in intense multiplayer battles, the Series X ensures buttery-smooth gameplay with stunning visuals and impeccable frame rates. With support for up to 8K resolution and 120 frames per second, it's truly a feast for the eyes. Controller: Accompanying the Xbox Series X is the new and improved Xbox Wireless Controller. While it retains the familiar layout and ergonomic design of its predecessor, it comes with a few notable enhancements. The textured grips offer better comfort and control during extended gaming sessions, while the redesigned D-pad provides more precise inputs. Additionally, the inclusion of a dedicated Share button makes capturing and sharing epic gaming moments a breeze. Overall, the Xbox Wireless Controller is a perfect companion to the Series X, delivering an immersive gaming experience with its responsive controls and low-latency connectivity. Backward Compatibility: One of the most impressive aspects of the Xbox Series X is its backward compatibility. Not only does it support thousands of Xbox One, Xbox 360, and original Xbox games, but it also enhances them with improved performance and visuals. With features like Auto HDR and FPS Boost, older titles look and play better than ever before, breathing new life into classic favorites. Whether you're revisiting nostalgic classics or discovering hidden gems from the past, the Series X ensures a seamless and enjoyable gaming experience across generations. Conclusion: In conclusion, the Xbox Series X is a true marvel of engineering and innovation. With its unrivaled performance, stunning visuals, and extensive backward compatibility, it sets a new standard for console gaming. Whether you're a hardcore gamer craving the ultimate gaming experience or a casual player looking to escape into fantastical worlds, the Series X has something for everyone. While it comes with a premium price tag, the sheer power and versatility it offers make it worth every penny. So, if you're in the market for a next-gen console that delivers on its promises and then some, look no further than the Xbox Series X. It's not just a console; it's a gateway to limitless gaming possibilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect open box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving this. I went through a couple of consoles before and wasn't fully satisfied, but now I am super happy with this. Best Buy did an amazing job with it being open box in excellent condition. It was really hard for me to think that it was open box!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Seriously powerful machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and performant console. I really love the quick resume features you get with this generation. It doesn’t get hot at all especially when compared to my older one x.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a good run and was worth the purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit lasted for 3 years and 9 months and it has died. Gave me the best experiences and family moments, but also let me spend at least 250+ hours playing Skyrim. HDMI port failed recently and a new one has been ordered as fixing it costs just slightly less than a new unit.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Way better than PS5

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox console is amazing. This console out performs my PS5, I regret buying the PS5. The PS1 - PS4 were amazing but Sony lost its touch on the PS5. I am giving my PS5 away to family because I was so disappointed with Sony. This deal is great, comes with 2 years of game pass with the fastest booting gaming console available. The graphics are twice as good as the PS5. Saves your game with instant boot from where you left off. I strongly recommend this Xbox X package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBox X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace our very old XBox 360. It's a great system and our grandkids are enjoying it so much more than our older model. The one thing that surprised me is that even though it has a disk drive, the games still have to be downloaded before you can play them and the disk has to be in the drive as it serves as the license to play. It seems like an extra step that really isn't necessary. I chose the system to try to keep my young grandkids off an online platform and this still allows me to do that, so it's okay - just an extra step in getting it all set up. Overall, we've been very happy with the purchase.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Here me out...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an xbox, ps5 and switch 2 and out of the consoles this one runs games the best and just feels better. From game graphics to better quick start and a better less annoying hub i prefer to use this as my main game console. However the price increase from Microsoft is some Bullish, its hard for me to tell people get this over ps5 or switch with a worse price point and not as great exclusives. The one other it had going for it was gamepass and they messed that up with prices too :/

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bought a new Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience purchasing my Xbox from Best Buy. The ordering process was smooth, pickup was fast, and everything was packaged perfectly. Staff was friendly and helpful, making the whole experience easy and stress-free. I’d definitely buy electronics from Best Buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Next-Gen Gaming Beast

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who’s been gaming for years, I’ve had my fair share of consoles, but the Xbox Series X 1TB has completely blown me away. This isn’t just a console; it’s an experience that feels like the future of gaming, right here, right now. Performance is Unreal The moment I powered it on, I could tell this was something special. The SSD is insanely fast—loading times are nearly nonexistent, and I’m talking seconds, not minutes. The 12 teraflops of power ensure that games look amazing in 4K, with frame rates up to 120 fps, which is perfect for a smooth, crisp experience. It’s not just about graphics either; it’s about that buttery smooth gameplay that you can’t help but appreciate once you’ve experienced it. Sleek & Quiet The design of the Series X is minimalistic, but in a cool way. It’s compact, so it doesn’t take up much space, and even though it’s packed with power, it stays quiet. No loud fan noise while I’m in the middle of an intense gaming session. It’s like they perfected cooling without compromising performance. A Library that Keeps on Giving If you’re a fan of variety, this console has you covered. Halo Infinite, Cyberpunk 2077, and Assassin’s Creed Valhalla look and play incredible, but it’s not just about the new stuff. The backward compatibility feature is a total game-changer. I can dive back into my old favorites, and they run smoother, look better, and feel more polished thanks to features like Auto HDR and FPS Boost. Quick Resume & Game Pass – Life Savers The Quick Resume feature is a dream for those of us who like to switch between games quickly. I can hop from Fortnite to Call of Duty, and pick up right where I left off, no loading screens, no interruptions. And let’s talk about Xbox Game Pass—if you haven’t tried it, you’re missing out. It’s like Netflix for games. You get access to hundreds of games (including all the new releases) for one monthly fee. It’s seriously worth it. Storage and Expansion The 1TB of storage is decent for most people, but if you’re a digital download kind of person (like me), you might run out of space faster than you think. Luckily, Xbox made it super easy to expand the storage with a plug-in card, so no performance issues when you add more space. Bottom Line If you’re on the fence about upgrading to next-gen, I can’t recommend the Xbox Series X 1TB enough. It’s fast, powerful, and packed with features that make gaming better. Whether you’re playing single-player story games or jumping into multiplayer chaos, the Series X handles it all effortlessly. The future of gaming is here, and it’s worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box Series X

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open box labeled "excellent" condition. Description matched the item. Have been using it for about a month now and no problems. Came with everything I needed as well (cables and controller).

    I would recommend this to a friend