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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 37084 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, amazing graphics, and impressive speed, including fast load times. They also appreciate its ease of use, quiet operation, ample storage, and useful features like Quick Resume and Game Pass. However, some customers have noted its larger size and higher price as potential drawbacks. Limited availability was also a concern, though many users found the console performed well without issues like overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 37,084 reviews
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Faster, better graphics, but expensive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my Xbox One S to the Series X. The speed difference is tremendous. Graphics are better on the same television. At the end of 2021, I finally upgraded my television to a 4k with native 120mhz. This has made the graphics so lifelike! Only complaint is having to swallow the cost of the upgrade. Thankfully, these units do not upgrade as often as cell phones!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming platform around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great platform for gaming. Kids love it! Would highly recommend it if looking for a gaming system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Had to return the first one...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After surprising my son with this new XBOX which he was super excited and immediately put it all together. He had an old XBox One that I bought him almost 10 yrs ago so he got his use out of it and it was refurbished from BB as well. After playing on it initially, he discovered he was unable to connect his account to get all of his data. After some not-so-good experiences with the Geek Squad and no real help from Microsoft, we ended up returning it and getting another one and it works perfectly, my son is enjoying his new console.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Speed

    Rated 5 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best console hands down. Fast and reliable amazing graphics

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Xbox series x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome I highly recommend!!! Great graphics ultra fast load times!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics and speed. Love all the options and ease of menus. Super happy with it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Gary,

      We're excited to hear you are enjoying the ease-of-use, optimized computing power, and enhanced user interface your new Xbox Series X Console hosts. Thank you for sharing your thoughts with us! We couldn't be happier that you've found the overall experience to your liking. If you're looking to further amplify your gaming sessions, we recommend pairing with Xbox Game Pass Ultimate. There's simply no better way to increase the depth of your game catalog than with this one, simple subscription service. Find all you need to get started today, here: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Brand New Xbox Series X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for the console on Best Buy website and it was fast and easy. I set up for pick up so I walked right in, presented my ID and walked out with the product. Love Xbox SX you can’t go wrong buying one

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant on replacing my Series S, mainly because I thought there wouldn’t be much difference between them, but I’m glad I did. Definitely better performance and graphics. Also, I just like the hardware design — it looks really cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best console to buy at the moment! Great price and graphics as long as you get one before they increase the price afain

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good console

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this console. The boyfriend and the kids are always on it! It could have more storage space for the price. But overall its great. It doesnt overheat and its quick. No issues have been found and weve had it for a year

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best console ever, it does anything you need it to and then some

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the Series X so far. It was easy to setup and use out of the box and transferred everything over from my One X effortlessly. The system is heavy and appears to be well ventilated but runs quietly. I had to sit mine on its side due to the size but it fits nicely on my TV stand shelf. It is not much wider (on its side) than the One X but is taller when horizontal. Game Pass is also an incredible value.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loss games so much faster! Great graphics and feels like an improved controller

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a gift for my boyfriend for Christmas and he loves it! I still have an XBox series one S, and he’s upgrading from a One X. It definitely performs best on a 4K capable monitor. We both found the new design to be a little bulky/awkward, but the console runs well and the graphics are super sharp. Glad to finally have gotten my hands on one, the pickup process at Best Buy was smooth as ever!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox version is very Fast and works really well. I got it for my son for his birthday and he loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Finally !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.. finally able to get my hands on one after waiting so long!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Amazing Graphics

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to finally upgrade to a Series X from a Xbox One S and let me say it well worth it. Firstly the graphics are immensely better and can see the fine details clearly. The load times are much faster and that means more time playing. I primarily play Battle Royale games and have no issues with graphics rendering in at far distances, and the games just run way more smooth. Highly recommend!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Dakota,

      We're excited you were able to get your hands on one! Thank you for taking some time to share your feedback with us, we appreciate it. We're happy to hear you are enjoying the next-generation performance your new Xbox Series X Console hosts, and that you've found the near-instant load times and optimized graphics capabilities to your liking. No matter the game style, we're thrilled you are enjoying your time. We're glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleasantly surprised...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I'm playing on an LG 4K OLED and ever since the "Red Ring" fiasco on my 360 I have moved solely to the PS side but decided to give Microsoft another shot. I will say, I'm pretty happy with this one so far. I wouldn't put either the PS5 or the Series X over the other since I have played them side-by-side and as far as I can tell they are pretty even in performance. GamePass is a must if you don't like sticking to one game for months and, for me, that is what pushes the X just into the 5* range. Graphics wise, it isn't "OH MY GOD!" revolutionary but I will say they are amazing and I'm looking forward to more next gen games to come out in the next year or so to really start utilizing the power this thing has. As for looks, I'm not sure why everyone keeps saying it is super sleek and sexy and all that...it's a black box. It's not bad in my opinion but it's still just a big black brick. The black 360 was "sleek", I don't think people know what that word means. Set-up was super easy and my account from 13 years ago was still there so that was a plus. Not a huge fan of having to pay extra for a rechargeable pack or replace batteries in the controller but at least they last a while and they last longer than a charge on the PS5 and 4 controllers. Unless this console dies in the next few months, Microsoft has scored a few points in my book and may have won back a customer finally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still Awesome

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console! I play it more than my PS5, and although the controllers don't have the force-feedback triggers, they are super comfortable for extended periods of play. I was lucky enough to get one before the price increase, but even still, it is an amazing device, and worth every penny in my opinion. The premium-tier Xbox Live membership is definitely overpriced now, but individual games are generally on-sale and can provide you with hours of entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    The best Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time gamer and avid xbox buyer, i'm extremely pleased with this system. The difference between this console and the OG xbox one is night and day! The first day I played on it I found myself going back to experience what the graphics and gameplay were supposed to look like on games like Battlefield 1, RDR 2, and Assassins Creed: Odyssey. The look and feel amazing after the upgrade. Ive been playing on 4k TVs since early 2016 and always thought the graphics look dull and to be fair a One X would have helped up the resolution, but I could never justify spending the money just to upgrade that aspect. Extremely pleased in the build and look of the console itself. I wasn't too ecstatic when the Xbox one came out with the glossy black that was easily susceptible to scratches. The Xbox Series X with the matte finish makes it look sleek and professional. More of a modern piece thats fits an apartment rather than an actual console. Overall, I love the Xbox Series X and can't wait to see what the future holds for both of these next generation consoles! PS - whats the point of leaving a negative review if you weren't able to buy one? I understand the frustration with scalpers but that has always been an issue and always will in a capitalistic society. Don't put out that negative energy because in return it will just bring you bad energy. Just breathe and be thankful. The energy you emit is the energy you receive, so be positive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We appreciate the kind words! We're thrilled you are enjoying your gaming sessions on your new Xbox Series X Console, and have found it to meet or exceed all of your expectations. We're proud of the package we've put together in your new system, and excited to have you along as we move into the future of gaming! Thank you for taking a few minutes from your day to share your thoughts with the community. We appreciate your feedback!

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft