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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 37041 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers appreciate the product's excellent overall performance, fast graphics, and quick load times. They also value its ease of use, quiet operation, and features like Quick Resume and Game Pass, along with its ample storage. However, some customers have noted its larger size and expressed concerns about its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 37,040 reviews
  • Rated 5 out of 5 stars

    All-Access Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's not much to say about this system you don't already know. It's priced competitively to the competition and it has a tiny edge on PS5 for raw power. It all comes down to exclusives your prefer and online service. They're pretty much the deciding factor if you can only have one. I chose Xbox as i think GamePass and xCloud are the killer apps that give this box the edge. Microsoft had always had a bit of an online advantage against everyone else since the 360 came out. Of course at this point you should really get what you can get the hands on if you can't wait. My only beef with MS this time around is the kinda shady thing of holding consoles back for the All Access program. You can easily get a console (Series X) at my local Best Buy almost any day you want as long as you commit to the 2 year program of the system and Game Pass Ultimate. Not to mention the mandatory credit check. It's just a little off-putting they they have more consoles available then meets the eye but hidden behind the All Access paywall. I did it because it's an at-cost program and the value is really good (depending on what kind of gamer you are) but again, it's 37 bucks a month for 2 years and a credit check. If you're ok with that it's the way to go since getting the console alone requires a lot of time, effort, and a whole bunch of luck and I just went the path when the least amount of friction.

    I would recommend this to a friend
  • Pros mentioned:
    Load times

    Rated 5 out of 5 stars

    Helped my friend jump to next gen!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a friend who was still on Xbox One. Load times and game performance so much better than the Xbox One. Now my friend doesn't take forever to load into Halo Infinite and he's glad he can now take advantage of his new 4K TV to play at higher resolutions. It's still inferior to the PC I just built though lol. Also the expandable storage for these are way too expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had been using our xbox one for a while, was going to wait for it to die to upgrade. Bought the new call of duty and it took 7 plus hours to load, decided it was time. Downloaded so fast on this and looks sooo much better.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from my 1x very fast loading. Very quiet too. Definitely worth upgrading. Love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted to learn you are enjoying the optimized computing speed and quiet running noise of your new Xbox Series X Console. Thank you for taking a few minutes to share your insights with us! We're thankful for your loyalty as a customer, and glad the upgrade quality was worth the investment!

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox Series X Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this console for nearly 3 years and haven't had any issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started with the Series S and after some time with the system, I decided I needed to try and find a Series X. I am so glad I made the effort to find the X. The hard drive is a must, the graphics are better and fully 4K, and having the option for physical games is vital. Unless you are a casual gamer, you need to hold out for the Series X. Trust me, you won't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XSX Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't in a rush to buy this new system. I already had the XBOX One. I heard they were so hard to find so I started looking on Best Buy's site a few times a day for a few months and finally saw it available. I figured I would buy it and would need it by the end of the year. It's a good console but in my opinion it's no better than the XBOX One. I don't see why everyone thinks it's so great. That's probably just me. It does startup much faster. I do like XBOX's. I've had all of their consoles since day one. I'm just not blown away by it yet. As far as buying it online you should have already created an account and put in your CC information. Once available online they will release the XBOX's a few at a time then hold back then after a few minutes they will release some more. Having an account and CC information already available will make your purchase that much faster. Hope this review helps someone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox series X 1TB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t able to find a Xbox series X anywhere that wasn’t overpriced or on a sketchy website. However I found this one cheaper than the other terabyte Xboxes at $500, compared to the average of around $700. This system works perfect and I’ve never had an issue with it. I highly recommend getting this before they all go out of stock by Black Friday.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Seamless game transfer and amazing graphics

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently made the upgrade from the first edition of the Xbox one to the series. The game transfer process was super easy, and the graphics are amazing! I don’t have to wait 5 minutes for my games to load. I’m honestly just mad i didn’t upgrade sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Series X for the win.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Xbox One S for years. It started slowing down so then I was like ok, time for an upgrade. After playing on the Series X, my gaming experience drastically changed for the better. Graphic are elite and smoother game play. 10/10 highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The series X is by far the best console xbox have ever made. Besides the Great graphics and fast load times there's nothing like being able to "Quick Resume" more then 2 games whenever you please instead of fully existing out of them. I find this very useful to me because I play so many games and hate having to load them back up from title screen.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best Xbox X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Xbox ever made excellent grafics and super fast can't wait for Halo Infinite!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Xbox X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast loading and gaming. 4K graphics is noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Recomended For All

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful consol. I bought for my brother in law and works faster than his old one. He has access to more games and faster networks now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great opportunity to get it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this device is in great demand and hard to find, as a member of Total Prottec I had the opportunity to buy it, it was worth buying this since it has many options to play, digital, disc or with the Game pass option, personally I think it's worth it worth the membership with xbox because there is a wide variety of games, I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast quick new generation. Graphics and power! I like it, I love it and I need more of it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      The optimized computing power and next-generation graphic capabilities of your new Xbox Series X Console are like nothing ever seen before. We're happy you love it! Thank you for sharing your story, we appreciate your feedback. If you are looking to further amplify your gaming sessions, there's no better companion for your new setup than Xbox Game Pass Ultimate. Gain instant access to hundreds of player-loved titles, gathered from across all genres of gameplay. Find all you need to know to get started today, here: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Love it...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine!!! Hardly any load times and the graphics looks like a movie. Great purchase.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Our goal with your new Xbox Series X Console was to deliver the very best in next-generation gaming to our users, and we're thrilled to hear we delivered! Whether it be the near-instant load times of your games, or simply the overall enhanced graphics capabilities, we're excited to be a valued addition to your home setup. Thank you for taking some time to share your experience with us! We're glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like Xbox there’s no reason not to like it. Fast load times, great graphics and lots of fun.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming unit. Games load super fast and the graphics are great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice upgrade from older model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this from a 2017 Xbox One X. Lighting fast and seamless getting it set up and mirroring everything that was on my old system. I like that this stands up vertical and frees up some space on my TV stand. The controller should come with a rechargeable battery though.

    I would recommend this to a friend