Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37186 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance, stunning graphics, and impressive speed of this console. Users frequently highlight the exceptionally fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the larger physical size and occasional concerns regarding pricing or availability, the general consensus remains highly positive. Overall, the console is widely regarded as a top-tier gaming device that delivers a seamless and efficient user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1600 Showing 31,981-32,000 of 37,186 reviews
  • Rated 4 out of 5 stars

    Tried For 4 Months To Get This Console!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took awhile to beat the bots but I finally got this after 4 months of trying. I love everything about it. I'm only giving it 4 stars because of the lack of games that are actually next gen right now. It's not the consoles fault but it is Microsoft's.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you were able to get a new Xbox Series X and that you love using it so far. Thank you for sharing your thoughts and feedback; we hope you have a lot of fun with your Xbox.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    THE BEST CONSOLE WINS AGAIN

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT GAME VERY FUN PLAY.THIS WILL KEEP YOU HAPPY AND VERY AMUSED

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome next gen console. Easy to set up and loading speeds are almost nonexistent.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy to hear you are pleased with your new Xbox Series X Console! The near-instant load times and optimized computing power ensure you are ready to take on all that next-generation gaming has in store. We're glad you are pleased with your purchase! Thank you for taking a few minutes to share your experience with us, we appreciate your feedback!

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the product was in great condition. And ready the minute I got to the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. I use it for my UHD movies mainly. Some games too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the greatest xbox ever made to this date, glad I was able to find one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox x

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system Ps5 still better but good substitute if you can’t get a ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not give into scalpers

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, it is not worth it to pay 2-3x amount to scalpers just be patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it was cool I don't know how good it is compared to PS5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the purchase. Still hours of entertainment received

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox Series X is...ok

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Solid System: Pros Games load fast. Cons: Runs Hot, like a furnace. Huge....The system is so big it won't fit in most TV consoles. Overall: Not sure if it is worth the upgrade if your xbox one S. Save your money and buy Microsoft stock.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Thanks for sharing your feedback! If it seems like your Xbox Series X is running hot, we recommend making sure that it's placed in a well-ventilated spot and that its vents are unobstructed. For tips on making sure its ventilated, please go here: https://support.xbox.com/en-US/help/hardware-network/console/position-ventilate-console

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Buy it!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new console. Best gaming experience I’ve had with the next gen consoles!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy you love it! We're proud of the package we've put together in your new Xbox Series X Console, and are excited to know you are taking advantage of its many next-generation features. We're thrilled you think it's the best gaming experience you've ever had! Thank you for taking a few minutes to share your thoughts. We appreciate your insight, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox Purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it! Overall, this was a great purchase. Was a bit hard to get but totally worth it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sergio,

      We are glad to hear that you were able to get your hands on the Xbox Series X and that you are loving it. Thank you for sharing your thoughts with us.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    GREAT

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Shipping was fast. Best Buy was easy to deal with trying to get this system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yesss

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk I forgot tho and you didn’t know it would have happened

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the product and the price range for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. I enjoy playing games on it with 120 fps it’s much smoother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox over switch and ps5

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hdr gaming 120 fps the console has a lot of processing power its great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next generation rocks

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming system there is . Bang for your buck . 4K games . I absolutely love it

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy you love it! Thank you for sharing your thoughts with the community. We appreciate your insight. If you are looking to add a few more titles to your rotation, we recommend pairing your new system with an Xbox Game Pass Ultimate subscription. In doing so, you'll gain instant access to hundreds of exciting games, hand-picked from across all genres of gameplay. Find all you need to elevate your gaming experience today, here: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact I didn’t have to wait and or over pay

    I would recommend this to a friend