Customer Ratings & Reviews

Great new system gotta love the new features. You wont be disappointed

Bought as a Christmas gift for boyfriend however I probably play it more

Well the loading time is faster than the last Xbox. It’s good so far

Super quick and powerful system, if your a xbox fan this is a must have.

One of my favorite xboxes ever made it truly has all the power advertised!

So glad I was able to get one. It's a massive improvement on the Xbox One.

Great console with amazing games. Ready for the next gen

Open box but inspected by geek squad - looks brand new

I got it for my boyfriend and he loves it. I’m glad I was able to get one

Excellent gaming console love it solid super amazing

This is warning for anyone who purchase a warranty bundle with a gaming console. I recently requested an exchange with a Xbox X controller that came in a bundle via a warranty purchased from Best Buy. The warranty was processed in store at Best Buy, but honored by a third party called the Part Store. The Parts Store sent me a used controller in a box with some bubble wrap with no invoice or manifest. Unfortunately the remote controller for the Xbox that was sent was garbage. It looked nice, but had drift worse than my original remote and sticky trigger buttons. When I went to talk to the Geek Squad about the situation, I was basically insulted by Geek Squad. They stated that the controller I received did not appear to be something that the Parts Store would send. That I would be responsible for reaching out to them to resolve the issue on my own. Working with the Parts Store over the phone was nightmare. They hung up on me multiple times and would play games saying that system was acting up and they could not help me at the time. Also saying things like we will give you a one time exception. Which makes no sense because they sent me garbage for a warranty plan that I purchased. I ended up having to call the Best Buy store in Killeen and make a appointment with the Geek Squad team just to request a replacement remote. This would be my third time physically coming to the store in person for a warranty exchange on Xbox controller. Each time is a round trip of about 30 minutes and 30 minutes in the store. Again the Geek Squad team questioned the original of the garbage remote that the Parts Store sent. They finally processed the request and I assumed all was done. The next day I got an email form the Parts Store wanting me to explain and justify the situation. Which is very annoying . Because they want the customer to be responsible for bad service. When the real question is why is Best Buy building a business promoting warranty memberships and sales on single items with partners who are not doing their job like the Parts Store. I ended visiting a another Best Buy location an hour from my home and speaking with a Manager who assisted me. They gave me a new Xbox remote from the store. They lacked tact and really didn't want to hear about the whole experience for improvement. More than anything they seemed annoyed about helping me. Just want to warn people about the Best Buy warranty services with the Geek Squad and the Parts Store. This isn't really how the situation should have went for a paid warranty services. Very disappointed about that treatment. I recommend anyone who receives replacement components from the Parts Store to record opening the process for your own protection sadly.

It’s an Xbox, what more can I say. Does what it’s supposed to do.

Perfect condition, quick delivery. Fantastic power and convenience.

Loving the next gen console. Now let's get some games for this bad boy!

Great new console that has many features that the Xbox one was lacking.

This made my son’s Christmas! Great picture output, very fast processor.

Amazing system. Best Buy provided me with the very best gaming experience

Nice product MicroSoft strikes again....Keep up the good work Team...

I made the purchase, but mainly play PS5 on my free time.

This is a big upgrade, the graphic quality is amazing.