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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37192 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1763 Showing 35,241-35,260 of 37,192 reviews
  • Rated 4 out of 5 stars

    Day 1 Release

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product shuts off every now and then randomly. As well as the controller randomly disconnecting.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    It works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I was having a bit of difficulty with the product. It kept shutting down periodically but lately it’s been working properly. The controller feels unfinished I cut myself with the edge facing the hands

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad experience with this console. This is our fourth X Box. We bought this as a Christmas gift for our kids. When we initally launched it, we received a message that a software update was needed, we ran this. Part way through we received an error message that it was not able to update. We went through all the troubleshooting steps on Microsoft's site and ended up having to manually download the update onto a usb flashdrive and install it that way. This seemed to work until we attempted to install a game and the installation continuously failed. We were on wifi so switched to a hardwired connection to rule this out as the issue. When we attempted to open the console settings to update the network setup, we received a new error message about failure to access the settings. This troubleshooting step instructed us to power cycle. When we did this, the console went back to showing the original update message and error code and we were right back at the start. We have been trying to troubleshoot for 5 hours now and the console basically a brick. Waste of time. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sxs

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system unless you keep it on constantly like me, it will shut off randomly overnight

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for taking some time to outline your experience for us! We're thrilled to have you on Team Xbox, and excited that you are enjoying the next-generation computing power and look of your new Xbox Series X Console. We're sorry you have experienced an issue with the unit shutting off, and think we can help. The issue may be related to overheating, and we've included a link to our collection of helpful resources, built to help users just like you. Find all you need to keep those sessions going, here: https://support.xbox.com/en-US/help/hardware-network/console/position-ventilate-console

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best console hands down and pair with Xbox ultimate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Launch problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok but my luanch console is having a lot of problems so I will be exchanging for another one.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best Xbox EVER!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics looks 10x times better! Everything looks amazing!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    How long must we wait for true next gen titles

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next gen updates for last gen games are excellent, but how long must we wait to play something new and exciting. Sony has a great lineup for 2021 and already has multiple new next gen games available. Microsoft always seems to be lagging behind and throwing around the same but wait and see, while sony is delivering multiple game of the year contenders.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Capable console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well capable console - good games. Very heavy but feels solid. Forza is great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its an XBox

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean its an X Box series X. Its extremely over priced in my opinion but the hubby wanted it. There are some kinks as far as connectivity and game updating, but hopfully that will be fixed soon.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good system, bot not much new stuff

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, big upgrade from One S. Not enough new features to make it feel really next gen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beastmode

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powershouse console. Pair with an OLED and you’re in business

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Spend the money and buy the big one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model for my husband, he love it! 100% satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great updates

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many updates from previous x box one version. Arrived promptly

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Let’s Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my two boys and me of course. Graphics are great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good but wish they changed the home screen and gave more features other than quick resume

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Christmas!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this for Christmas! He loves it! 10/10 reccomend.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my spn loves the new XBox. He says the graphics are awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The x box x is awesome, it meets and exceeds my expectations

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not worth the price tag

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying I realized how expensive it was and returned it,

    I would recommend this to a friend