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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37194 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1777 Showing 35,521-35,540 of 37,194 reviews
  • Rated 4 out of 5 stars

    Xsx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for Christmas and it took some hard work to find it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great next gen console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome console. Microsoft did a great job on next gen hardware.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good! Controller randomly disconnects sometimes though!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing your experience with us! We're sorry to hear you are having connectivity issues. In this case, we recommend visiting the following link, which hosts helpful how-to guides and tutorials on solving some of the more common problems; including controller connection issues: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Sticking with PC for now.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this an average star rating. This console is really great. I appreciated the FPS boost in my old games; however, this console doesn’t feel next-gen yet. Especially since games are lacking. I might update my review after I see official changes in the game roster.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console! Love the size of it, much smaller than the ps5.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sheeeesh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Gamepass…Xbox needs more games though but I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved was easy to get with the new queue system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice... If you have the right setup being TV and cables...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Play up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system has great power. I was truly surprised at it power.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs More Games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great system but is lacking in a game library.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Best system I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the design is perfect for my Livingroom without looking like a game system. Faster smother graphics... downloading for initial use and transfer speed was phenomenal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True next gen. Super quiet. Truly amazed would highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a good buy but it continues to freeze and shut off.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Video issues from day one.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming. Not so good for watching video. Screen frequently changing resolution. switching to static with a pink bar across the screen. Plays video with no sound. freezes video, sound keeps going. loses video signal completely. Tells me I do not have the right to view blue rays and DVDs. then plays them and tells me again I do not have the right to view them. No Xbox media remote will adjust the volume. Will not link to Alexa for voice commands. Going to reconnect the old Xbox one X to watch videos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox series X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent system. Ordered and shipped in a timely manner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minor bug fixes that need attention but overall great quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok with no games but

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great console, nothing about feels like “next gen” and besides game pass, u just don’t know what to play, I understand exclusives r coming later but I want something to play now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for Xboxers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next gen Xbox, good if you’re an Xbox person. PS is my go to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Next gen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Welcome to next gen gaming. Wish there were more game though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe wait for the Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to get the series X. The Best Buy process was pretty smooth once it was in my cart. I give it a 3 star rating because within maybe 2 hours of playing the Xbox died and wouldn’t turn back on. Having to go through the process of sending it back is a pain.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Enrique,

      We're sorry to hear that there's an issue with your new Xbox Series X. Our team at Xbox Support may be able to help. Please contact them here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft