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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37194 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1779 Showing 35,561-35,580 of 37,194 reviews
  • Rated 4 out of 5 stars

    Series X

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has network issues sometimes. Other than that I enjoy it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thanx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little delay in time but they came through thanx best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First Pre-Order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a quick load time, quite. Easy to set up with app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Series x review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Just wish it had some good launch titles.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had some issued right out of the box from best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had issues with this unit first I thought it was the tv so best buy sent me another tv and was still getting game flickering. Recently send it in to microsoft to repair and they sent me a recertified one which is now working great but it took 2 weeks total.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry there was an issue with your Xbox Series X, but it's good to hear that our team at Xbox Support hooked you up with a new one. Thank you for your patience; we hope you have fun with your Xbox.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Xbox series x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Xbox player since the 360 , and purchasing the series x is the first time I ever had problems one , like slow loading in game content for 1

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Honestly wouldn’t recommend- READ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an Ight console. I load up Cold War and my controller disconnects 8/10 times then it disconnects me from Xbox live making me restart the whole unit by unplugging it. If you wanna play Cold War on this thing good luck! First you need to disabled some graphic settings in order to play without it stuttering, second you need to deal with your controller disconnecting a bunch of times as I’ve heard others have the same issues. Another is the game crashing at random times. Have played Dead Island Riptide and it’s the same bull crap, controller disconnecting. Honestly I wouldn’t recommend it. Don’t know if my unit just happened to be a defected one or not but right now this is my view on experience of owning a series x for 2-4 months.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We’re sorry that there are issues with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband he loves it better technology

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be better but it got a few things they could do

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Man I swear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are hard to get, honestly can't believe it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not great. Buggy but expected with new system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Console ever made!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console, highly recommend for gamers who enjoy high quality gaming. Amazing fps and great for playing new gen games, love the resume game feature and fast install speeds. If your looking for a powerful gaming console then look no further than the series x

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but has issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice system, runs quiet and is fast. Only complaint at the moment is that the controller doesn’t sync back with the console after it goes to sleep and the only way to get the controller to sync back is by unplugging the system. Also, the UI is the same as the Xbox One.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 stars just because pc gaming is still better....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my nephews as a gift and they love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good for gamez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox is great if you don't have a PC for gamez.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Random Crashes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know if its particular titles or a hardware problem but my console will freeze up sometimes and just shut off, big fan of xbox for a long time but it’s disappointing that my “next gen” console freezes when my xbox one worked fine, other than that no problems.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Braeden,

      We're sorry there's an issue with crashes with your new Xbox Series X. If it seems like this is happening with certain games, we recommend dropping the resolution from 4K to 1080p and disabling ray tracing until a fix is found. If that doesn't help, please contact Xbox Support for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Hdmi warning

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 500 the hdmi port malfunctioned so yeah i took a lost i didnt purchase protection i didnt think i would have this common problem the hdmi port issues are very common

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like the Xbox I think ps5 is better as always

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boot up fast and easy to use......................

    I would recommend this to a friend