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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37195 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1785 Showing 35,681-35,700 of 37,193 reviews
  • Rated 3 out of 5 stars

    Good features but doesn’t feel diffrent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t give it 5 stars because yes it is a next gen console but this isn’t something that people should rush to but because it still feels like a regular Xbox one but new features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Is xbox Series x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it not a big fan I tried to play Halo reach and they want to charge me $8 to play it when I already own the game so I took it back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Xbox yet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned every Xbox to come down the road since MS got into Gaming hardware. This is by far the best one to be released. I love the MS exclusives that you can't play on PS5.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    broke after 20 days of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had to send it back to xbox to get it fixed with the soft ware

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lame

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For thoes who havent seitched yet, go buy or build a pc and sell all consoles

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A Lot of Hype

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special about this console. Series X doesn't feel like a next gen console. A lot hype for a system with few upgrades and a new shell. Best Buy service was great overall.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as this cost and the tech in it its disappointing...I turn it on, open a game and it turns off. This problem happens repeatedly. About to return it and get my money back!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with your new Xbox Series X. Sudden shutdowns could be caused by overheating. First, we recommend making sure that it is placed in a well-ventilated space with clearance of 6-9 inches around it and unobstructed vents. If that doesn't help, please contact Xbox Support for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox Series X....get one!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Series X is a nice step up from the One X. Next gen games look and run great on here and it can double as your Bluray player once you download the app to the console!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son enjoys it so much. His older one broke and we needed to replace. We picked this one and was very difficult to find. I even started to use it and found it very enjoyable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a PS5 & Not Even Close to As Good as one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only got this because my brother wanted to play the only 2 games PlayStation doesnt have otherwise I wouldve asked for one of those PS5’s I seen in the back at Bestbuy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wait for PS5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret not waiting to get a PS5. There just aren’t enough games, and the game I was most excited about was so buggy I stopped using my xbox for months

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox Series X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great at first but then it started cutting off outta nowhere . Also my HDMI port is broken for some reason so now o can’t get the picture to display on my screen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there are issues with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Mu Xbox Series X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sold me a used xbox x and it did not contain any of the wires

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great husband babysitter

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This babysits my husband while I go out shopping and spend his money. When I come back, he is still playing. Yippee for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox crashing7666666666666667yyyy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people were awesome but the system is sucking, a lot of games are crashing and freezing my system

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's an Xbox what can you say....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my son, what can i say HE LOVES IT! This is the console that also plays disc's more versatile. Got it with the Halo game package, pretty good deal.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Overheating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System over heated after two hours of playing the series x isn't worth playing if it shuts off from overheating

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    XBox Series X 1 TB Concole.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for older nephew. He said his older version was "on it's last legs". He is very happy with the response and ease with which he set things up and it's use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I was able to find one for sale, definitely an upgrade from the Xbox one with great games and features also works with my external hard drive from my Xbox One

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    System crashes.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is great, when it works. The system crashes when playing certain games, Microsoft seems to be ignoring the issue blaming it on ventilation or the power supply. I've sent it in to microsoft for repair or replacement. It was released in November. Couldn't return it to best buy because they don't have have any in stock.

    No, I would not recommend this to a friend