Customer Ratings & Reviews

The system is great, when it works. The system crashes when playing certain games, Microsoft seems to be ignoring the issue blaming it on ventilation or the power supply. I've sent it in to microsoft for repair or replacement. It was released in November. Couldn't return it to best buy because they don't have have any in stock.

Very difficult transferring from the xbox s 2tb still cant get the games working. Blow out the cable box and can't use the tvnow.very disjointed with this at this time.

so i bought the xbox series x and the 2 year game pass ultimate bundle i went to store to pick it up they they only gave me the xbox manager told me i would receive the 2 year game pass as soon in a few hours in a email 14 hours later nothing how am i supposed to play online please tell me the xbox is useless without online going to return it in the morning after waiting almost a year for a xbox series x this sucks thanks for nothing best buy

I think the unit I got was defective, it warms my food up instead of chilling it. But the gaming features are cool, just not what I was looking for in a mini fridge.

works great took me two years to get one. order this online and got curbside pick up 1 hour and a half. Storage is an issue but can be bought to add to the series x.

I was pretty excited to buy one of these due to good things I kept hearing about “Game Pass”, but ultimately, 99% of the games on Game Pass are very old multiplatform games that are also available on PlayStation and other platforms. The only good high profile game on Xbox Series X is Forza Horizon 5, which you could also buy on PC. The user interface and operating system aren’t anywhere near as smooth as PlayStation 5’s. Everything is needlessly scattered and obscured, some things don’t load at all when you press A on them, the buttons on the Xbox controller are often unresponsive so you have to end up pressing them multiple times. The buttons also make a very loud clicking sound, it sounds like an old keyboard. The interface actually feels like a choppy web browser. It feels very slow. Then there’s the issue with horribly designed hardware and software. The console will randomly shut down on you for no reason, and it looks like part of the reason is that things take too long to load, which makes the console think there’s a problem, so it automatically restarts or crashes. There are no real exclusives to buy on the console. Build a PC and buy a PlayStation 5. It’s the best combo, Xbox doesn’t have its’ own games.

Fast and powerful gaming system. Backwards compatibility with older games a plus. Played Microsoft flight simulator and ran great. Looking forward to other titles.

Very quiet, fast, and great video quality. Would recommend for if you want to see the highest quality of video output and the flexibility to buy video games disks.

Brought a Series X from this company and went to go pick it up in store. In store pickup was a fast process.I got home and downloaded games to it and would notice the downloads constantly stopping to where I had to manually press resume a couple of times for it to complete a download. That should have been my red flag right there but I didn’t think much of it. I had the system for exactly 15 days and on the 15th day I tried to turn the system on and it would cut on for 5 seconds and then shut down, everytime. I did all of Microsoft’s solutions nothing worked. I even YouTube’d this problem and someone on YouTube has the same exact issue and it’s no coincidence they also brought they’re Xbox from Best Buy. Long story short I returned the system to Best Buy on the last day of their “15 day return policy” (which should be 30 day not 15)and ordered it straight from Microsoft. Off the bat the download issue that I had on Best Buy’s system did not occur on Microsoft’s system. I’m not sure if Best Buy is selling defective consoles to consumers or the system was damaged due to shipping. I’ll continue to shop with Best Buy for anything else except gaming consoles.

It was great until it randomly stopped working. I brought it in for repair.

My power button started acting up after owning it for about a year

Good graphics but the console is disappointing. The unit turns off by itself randomly. Usually caused by party/game invites.

Man of the house loves it! Keeps him playing 2K basketball most evenings! Love that you can also play movies on it if ya can't find anything to stream online!

I was sent a defective item. The disc drive doesn’t work so I’m very disappointed. All this time and dealing with the online process for nothing. Had to return it.

I had my Xbox for a few months before the adapter plug part stopped working.

Bought it and immediately had problems with system turning on after being turn off and controller not being avale to sync with Xbox after playing for like a hour

Xbox completely shut off and would not turn on at all after less than a week. Had the xbox replaced and now the controller that came with the second xbox has a malfunctioning aux port. My headphones are made by turtle beach, they're less than a year old and work with all of my other controllers and devices in my home, except this one that came with my new xbox. Preordering was a waste.

Finally,i got one . Really looking forward to play all my xbox games. Game pass is a must. 1 tera is kind on the low side but a external storage solve that.

Everything I needed, and more... Enjoying my bundle daily, Happy customer.

It’s just okay. Not that impressed with graphics and performance.