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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37197 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1787 Showing 35,721-35,740 of 37,195 reviews
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just okay. Not that impressed with graphics and performance.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Availability

    Rated 4 out of 5 stars

    Customer limit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted two, but 'we can't sell you two' why not? It's the policy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    X-not

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh….it’s alright. I bought it just to have it. Doesn’t get much play though. The controller is stiff and feels cheap

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not what I expected and definitely could have waited to buy the Series X but game pass is a great investment

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best consle ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got it dont regret it at all it eas thr brst purchase could play all yhr games got game pass and is thr ebet at running gamrd at 4k 120 or 4k 60

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this since I couldn’t get a ps5, it was good but I ended up getting a ps5 so don’t really play this much. I use it more for my old Blu-ray’s

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome console.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is great. It runs the streaming apps better than other devices. You can get all you need for the most part from a subscription to Game Pass.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Weak Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console crashes on most games, Very bad console buy ps5

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    High Quality Console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, the game controller does not have a rechargeable battery. Xbox Series X 1 TB has a really good game selection and also plays Blue Ray.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best console to date

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item! Ordered online and picked up in store, everything went smooth. Got home set it up and turned it on. Wow ! Amazing and easy to set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Missing items

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the website, it included two free games, but I didn’t get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son he loved it I was a little bit hesitant in purchasing it because of the price but looks like for the quality the price was worth it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disc drive issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just opened it on Christmas. Certain games make the machine really loud like it’s about to take off. So lovely paying $550 for something already broken.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We’re sorry that there’s an issue with the optical drive on your Xbox Series X. Our team at Xbox Support may be able to help. If you haven't done so already, we recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    XBOX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best Xbox. Bought this for the kids for Christmas

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy sold me a faulty Xbox that didn't last even a month. it lasted one day and bam it's dead. had to send to Microsoft since BestBuy was no help at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Level

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what everyone says, takes you to the next level of gaming. The key is to use a tv with it that supports next-gen features. Highly recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy the controller not the console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of games available on the console isn't enough to want to keep the console. I would prefer pc gaming over owning this console.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for taking a few minutes to outline your experience for us, we appreciate it! We know the joy of gaming comes from playing your favorite titles, and exploring and discovering new adventures. If you are looking to find your next quest, we recommend pairing your new Xbox Series X Console with an Xbox Game Pass Ultimate subscription! In doing so, you'll gain instant access to player-loved games and gameplay, hand-picked from across all genres of gaming. Get all the info you need to get started, here: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    X box x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product always enjoyed x box, love the better quality

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    XBOX MANIA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome console quick load time excellent graphics best GEN so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience is based on customer service. I ordered multiple items on Nov22 and all but one arrived the Xbox X. It was sent by FedEx and it was misplaced in their warehouse. It took from the 27th until Dec5 for FedEx to investigate and deemed lost. FedEx called me and gave me the news and told me to contact BestBuy with that information. I did so and have contacted BestBuy throughout and waiting to see if they would make things right quickly. Unfortunately I was told they have to finish their investigation now and it would not be concluded until 7-10days. I don’t blame BestBuy for losing the package but I expected another to be shipped immediately after FedEx concluded it was lost and only the shipper can recover replacement cost. So I sit here still without the Xbox waiting

    No, I would not recommend this to a friend