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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37197 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1791 Showing 35,801-35,820 of 37,195 reviews
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the system but the overall of best buy experience was horrible. First I was told my item was delayed, then told it was delivered (I was even given a tracking number showing it was delivered and who signed for it.) Definitely ridiculous and will not recommend to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My madden game crashes in the middle of games. This product just came out and should not be crashing a month after purchase

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry there's an issue with your Xbox Series X. First, we recommend making sure that your console is updated to the most recent version and that the game is updated, too. If that doesn't help, please report the problem to Xbox Support. For information on how to do this, please go here: https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Loads slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good its to slow to load and seems to overheat

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the power it has, and that it also has backwards compatibility. Will be looking forward to some exclusives soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming experience! My son is delighted by his new game console and I can see him enjoying with friends online

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    fast quiet no games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    strong hardware runs hot even in standby mode so i keep it off most importantly needs games none to speak of right now

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox series x is very average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t feel next gen and very buggy and the remotes feel pretty much the same

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox wasn’t the move this time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was traded towards a PS5. Xbox is alright, but the PS5 is just more innovative with just the Dualsense alone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Graphics way better . Downloads way faster .

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shuts down and kicks you out of games for no reason.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery annoyance+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was ordered for shipping to our business address with a delivery date of Wednesday. The item was instead brought to our office the next day direct from a store. However this was a weekend and the office was closed, we did not think this would be an issue as our delivery date was set for the middle of the week. The item was then returned to the store and we are now having to wait on a refund to repurchase. Pretty bad expiernece overall.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    World’s best console.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, True 4K, 120Fps. Those who want the full Fps have to have a monitor or Tv that supports 120+ Hz.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lacking features.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good console. It is lacking alot of features compared to PS5 though. And it has no new game library.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from XBox one. World of difference. Very responsive. Grandson is very happy with it. Worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good with bugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    many bugs on the system. not sure when an update will come out or what the deal will be. but many bugs on original

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried it was going to be too big for my room but it's really sleek and fits just right! :) recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy customer support

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had issues with the Xbox I was told by Best Buy support on the app to bring it into the store so that they could look at it and repair it after making my way to the store I was told I need to send it to Microsoft. Waste of an hour and a half and we are still having issues with the Xbox.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Greatsystem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is perfect for our upgrade needs. It was the perfect gift and so glad i could find it this year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best console I ever owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox series x is the best next gen console to get and I’m a lifelong PlayStation fan highly recommended

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will break a week after warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two of these consoles and both of the disc drives stopped working right after the warranty expired. The only reason I bought the console was to play the discs from my 360. This is ridiculous and Microsoft should be held accountable for selling multiple defective products

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    X Box x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 0 stars because I picked it up and it over heated within 20 minutes and because I used the credit app to buy it’s been over a month and they have not replaced it yet. My 9 year old is crushed.

    No, I would not recommend this to a friend