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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37197 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1792 Showing 35,821-35,840 of 37,197 reviews
  • Rated 1 out of 5 stars

    Will break a week after warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two of these consoles and both of the disc drives stopped working right after the warranty expired. The only reason I bought the console was to play the discs from my 360. This is ridiculous and Microsoft should be held accountable for selling multiple defective products

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    X Box x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give 0 stars because I picked it up and it over heated within 20 minutes and because I used the credit app to buy it’s been over a month and they have not replaced it yet. My 9 year old is crushed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ms. Robertson

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This xbox has quit working. It lasted us 7 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my XBox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the memory .. have issues with the cloud communication between with Xbox otherwise it’s all good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge upgrade over the one x in my opinion unless you buy a new tv this is not worth the upgrade just yet

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox Lives!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system! I love its 4K gaming at up to 120 frames per second, advanced 3D spatial sound, and more!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that you love the enhanced graphics and sound capabilities of your new Xbox Series X. Thank you for sharing your thoughts; we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going to be a great gift! This has been out of stock for so long - I’m glad a was able to finally snag one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sad Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one did not work. No replacements in store so waiting for replacement to be shipped. Hopefully the replacement will work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best consola the only thing bad they have is they need more port like hdmi in or optical port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box so far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box purchase. It was a gift for Christmas. Just opened on December 25th. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from having no haptic feedback in the controller, the xbox series x is a force to be reckoned with.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually love ordering with Best Buy—-but this time it has not been good. This product has not been delivered and the tracking is not working. I have called customer service twice with assurance of an email to cancel or credit and rebuy. I have received nothing nor can I see if or when the item will be delivered. Frustrated!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas GiFT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great christmas gift. Place a pick-up order for a last minute christmas gift. Mine was ready the same day

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shutting down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crashes alot hoping for a patch to come out soon the fix the problem wait till the launch problems are fixed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next generation is here and this console falls short. Better off getting a PS5

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my youngest nephew. He a game freak and wants the latest/greatest. He told me he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful graphics

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are amazing on our 4K HDR tv. MS flight sim is stunning to play. Happy with the content so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best system ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome system xbox has really come a long way. I had the every xbox system and this is by far the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good gaming console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good gaming console, plus gamepass is so much better than what PlayStation is currently having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So thrilled to have found this at Best Buy! All of the other stores were sold out! You saved Christmas!

    I would recommend this to a friend