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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37197 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1794 Showing 35,861-35,880 of 37,195 reviews
  • Rated 1 out of 5 stars

    worst experience from bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the worst experience I had. I bought the Xbox Serial X for a New Year gift for my son, but we didn't unbox it when I pick up from Best Buy. around a month later, I unboxed it and found the Xbox console was defective and couldn't power on. I reached out to BestBuy, but Best Buy said the return/exchange time is due, and I need to reach out to them within 15 days. they asked me to reach out to Microsoft by myself. I bought the product from Best Buy, but they asked me to reach out to the manufacturer when I got a defective product. ?This totally does not make sense to me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    In stock and easy to buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox series X was hard to find, but Best Buy had it in stock and made it easy to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series x

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fast and fun but it is heavy but other than that its a very good console and i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful gaming console. More storage would be great with the size of games coming out in future

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So excited to give as a gift and what a let down. Game keeps popping circuit breaker. Can not find a way to resolve this and now I will have to sell for less than I paid. So mad and this is a known issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally able to get one after two years and definately worth the wait. Great video game console.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Xbox brand new for my son for Christmas and after only 34 days it completely stopped working and would no longer turn on. Best Buy wouldn’t return, exchange or replace it since it was 4 days past their 30 day warranty window, and we are now hoping Microsoft will help since Best Buy would not. So disappointed in this product and in Best Buy’s service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grew up of Xbox Console and i just say this one did not fail to surprise me with it’s greatness

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. I thought it was supposed to be better than Xbox One S, but everything's the same

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course it took me weeks to find but i got it. Kids absolutely love it. Great Gaming System

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next gen awesomeness!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great brand! Fits the daily need and still works like brand new to this day!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper cheap control Idk why Microsoft could come up with a better one all that money for what

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue with the Xbox wireless controller that came with your Xbox Series X. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special about this console. It really doesn't have any "Next Gen" games worth playing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Having fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More fun than having sony playstation 5. Cant go wrong.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issues

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of issues with this console. Going back to PS five

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great uprad3 if you have an xbox one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good upgrade from my Xbox one x. I just wishit was shaped to fit in my entertainment center

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beware disk users

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this xbox and I had some physical copies of my games. I used the physical disks and one of them got ruined by the xbox. Also, the digital games sometimes take forever to download and they take up massive amounts of space.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox ser x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick to me. Courteous. Very good product. No pressure to buy something else.xbob ser x

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mehh i just feel$500 is a lot of money for these new systems

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Machine 12/30/22

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son for Christmas and he loves it, colors so vivid, everything so detailed!

    I would recommend this to a friend