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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37197 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1795 Showing 35,881-35,900 of 37,195 reviews
  • Rated 3 out of 5 stars

    Not enough optimized games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough games are optimized for the new system so you can’t experience the full potential

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next level gaming! This is a must have upgrade from your last gen xbox, totally worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox works well out of the box. Adapts to the technology of my television with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Xbox good, Best Buy employees trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox works amazing, Best Buy is trash. If you get the Ultimate 24 month deal the employees will lie to about when you will get a supposed code in your email and further contacting there is no code. Best Buy employees are straight trash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sumple you set up, and can play all our old xbox games with this consol as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great upgrade from an Xbox Series S console! Would definitely recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Over priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found it cheaper somewhere else!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    freezing xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it would freeze a bit more than what i expected for a new console.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Xbox is awesome!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new xbox and form factor. Gamepass also makes this machine worth every dollar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good just internet my son was really happy and the help i got finding it was the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Series x

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next gen monster! More usb ports is worh the upgrade for me alone. Turn on and enjoy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not many new things on this console . better to buy a ps5 in my opinion, it’s way bettr

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only if you can't get a PS5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather get a PS5 with a better library of games and a better controller in technicality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay item

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an okay console. I couldn’t wait to buy!! It’s not what I thought I was gonna get.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    xbox x

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overheating after 18 months won’t stay on . ridiculous no warranty

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took forever to get one. But, excellent system. Need to work on getting more titles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX Series X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy it alot, cool exclusive games and dont forget to take advantage of gamepass!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Totally disrespected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clerk who assisted me at checkout was very rude!!! Why after I spent almost 1000 with you guys.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox not that good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox not that good hard to purchase the game console from retailers

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox series x cuts off all the time waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste of money i cant even play certain games without it cutting off when I play nba 2k21 the whole xbox cuts off when I play call of duty cold war it cuts off just so disappointed that I spent $611.00 on this console just for it to cut off on me all the time.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you're experiencing an issue with your new Xbox Series X. Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft