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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37197 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1796 Showing 35,901-35,920 of 37,195 reviews
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept on skipping had to sell it also.. unfortunately!! Overheated a lot!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best next gen console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best next gen console. Get the series X over the series S for the best experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Series X console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the console and the packaging is really cool! Definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Over heating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console overheats when gaming with Call of Duty.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you're experiencing an issue with your new Xbox Series X. If your Xbox Series X is overheating, we recommend making sure that it's placed in a well-ventilated spot with 4-6 inches of clearance around it and that its vents are unobstructed.

      In addition, Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun and great game to play great pictures no slow down with the right hmdi cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microsoft does good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love xbox x and cod verions would be better but its just for looks . Great gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truely Awesome!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system. GLAD I got one. The games look great and play great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an upgrade from my Xbox One. Truly impressed at how fast games load.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I thought it would be Microsoft could of done better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but did off during game play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good until it shuts off by itself during play. Especially during COD Cold War.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that you're experiencing an issue with your new Xbox Series X. Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Popping off inside the box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box popping off when I use it. Using the box ASAP & it ain't having no issue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my grandson for a Christmas gift.. ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Tech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox series X is amazing! From UHD BlueRay to 4K gaming, this is phenomenal!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    One for xmas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as great as the PS5 but hopefully it will get better games good media playee

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love his Xbox so much , he spent a lot of time to get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great next gen machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox loyalist from the og days. Excellent upgrade worth waiting the two years.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Junk

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox is messing up now gonna have to jump through hoops to get replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not amused

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More disappointing roll out than cyberpunk! Within 10 minutes of turning on the controller does not work. It was continuously disconnecting and repairing rendering the Xbox useless for sometime. It finally got to the point where I now have no control over the Xbox. I try to repair the controllers and it lights up like it’s already paired. Tried pairing 3 Xbox one controllers and it just shuts the controller off after about 15-30 seconds of pairing. This was apparently a known issue for Xbox. I’m going to plug the Xbox one back in!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable price perfect item qucik pick up friendly staff game work perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX for ever

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best system ever. Thanks to the gentleman that assisted me with the purchase.

    I would recommend this to a friend