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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37197 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1798 Showing 35,941-35,960 of 37,195 reviews
  • Rated 3 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller sync kept messing up. Had to turn system off to sync back up.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry you were experiencing an issue with your Xbox Series X. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. If this problem persists, we recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    A let down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I wish I could give it a better rating. It’s not that much different then Xbox one graphics wise. And I can’t even play COD, without the game freezing, followed by a complete shut of the Xbox itself. Dissatisfied to say the least

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Chris,

      We're sorry that you're experiencing an issue with your new Xbox Series X. Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice upgrade from Xbox One S. Waiting for games to load is over.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Microsoft has gone crazy

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Microsoft has gone crazy. Bought this console last year for $350. Not worth a $300 price hike for aging technology.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Would only buy for halo.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the console your dad buys because hes not hip, unremarkable in every way

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect present!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for someone! Love the size and how much fun it is to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a new game console. Need I say more…? The packing is pretty fancy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it was finally able to get one now hope we get some good games

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Series X baby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand New , Not So Easy PickUp . Costumer Service If Needed .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every Great about the game is the greatest thing I have ever played

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Deadbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok , its an xbox so dont expect anything ground breaking lol

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Let’s go X

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next gen gaming 4k 120 what else can be said but it’s a great machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson was truly excited about this gift. So glad you had one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt get my hands on a PS5 so got this to game. Teturned it because i wasnt satisfied. Its great if you prefer xbox over PS but i gave it one star because im not a fan.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me forever to get this and it is more than I imagined. Love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really that impressed with the Xbox X over Ps5.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if you already own a series s. This xbox is worth the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    X box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a present for my son. Pretty good system fast downloads.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good when it worked

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I expected alot more for the bang. I waited 2 years to upgrade and am very disappointed, The system would shut off at the most inopportune times went through support and they could do nothing, and since i traded my xobx one in i am now gaming on my PC

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cut off sometimes during a game but other then that everything is fine

    I would recommend this to a friend