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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37198 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1799 Showing 35,961-35,980 of 37,196 reviews
  • Rated 3 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cut off sometimes during a game but other then that everything is fine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it, kept freezing when the games loaded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace the Xbox One. Kids love it. Worth the purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    System crashed all games - Nothing playable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifelong Xbox fan who should've known better than to buy a first gen edition of their latest console, the Xbox Series X. As I type this, my Xbox is back with Microsoft being "repaired" because right out of the box it a) would only play Xbox One X games for a short time before they froze, and b) all Xbox Series X games crashed the system. Games like Forza Horizon 5 and COD: Vanguard actually crashed less than 30 seconds into those games. I hard reset my console at least 5 times in the first few weeks of ownership. I know my experience may be rare, but it's beyond disappointing. If after getting a new system sent to me, the problems continue, I will simply request a refund from Best Buy and I'll be done with Xbox systems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Xbox hooked up a very short time, but I am pleased with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Fast and awesome next gen system. Better than xbox S

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product worth the price for the quality of the console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online, picked up in store, wonderfully quick experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product great for gaming and app use. would buy again!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too long

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took too long. The product was released last November.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry if you haven't been able to get Xbox Series X yet. Due to high demand, Xbox Series X/S consoles may not currently be in stock, but we're working hard to make more available. We recommend checking back with Best Buy online regularly for updates.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Definitely buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for Christmas and he absolutely loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Christmas present EVER me and the kids surprised my husband

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly work place and environment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all great service helpful employees find the console for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and reliable. The SSD provides a very short load time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a upgrade to Xbox one but not the massive jump I expected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Upgrading from Xbox One-S. Super fast. Graphics are amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming device on the market. No issues, works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality and the velocity of the games you play on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just glad i can order online and pick up in store same day now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote better I expect...still have problems loading COD Disc

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue using your game disc with Xbox Series X. Our team at Xbox Support may be able to help. We recommend reaching out to them for assistance here: https://support.xbox.com/en-US/help/games-apps/browse

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft