Customer Ratings & Reviews

Had it for 2 weeks and I am having to send it into Microsoft/ XBox to get it fixed. It will not download games/glitching all the time when playing/freezes up. Lot of money for two weeks of playtime and now I have to send it in for Microsoft to fix Would not recommend.

We attempted to exchange this gaming system because it wasn’t working properly. We were told they would only replace it was an Xbox S due to limited stock available for the Xbox X. We had to contact Xbox and have it repaired ourselves. Best Buy has really let their customers down. We tried to find this product in November and it was out of stock in our entire state! Finally found this me in December and it needed repairs even though it was a new system.

Not notfied about very important parts missing when order, retured item.

Don't bother buying this paper weight. We bought two of them. The controllers constantly disconnect. We've tried updating everything. We've made sure there was no interference. Tried other controllers, etc. It's possessed! Not even usable half of the time and forget trying to play multiplayer online because you can't compete head to head when your controller cycles its connection.

It was a great console for 2 months, then it died. Best Buy is no help, they just tell you to contact Microsoft.

Not that great for prices. Need to be cheaper for what we buying for

HMI quit working any it isn’t even 3 years old. Thought I bought the option to trade it in. But can’t find that option now.

While the idea of Xbox All Access is awesome it is horribly and very poorly executed picking up my new Series X from best buy was no problem but lord help you when you go try and pay on your loan for your system whatever company it is that Microsoft contracted with makes it near impossible to pay your bill unless you set up Auto Pay

I am sure this is not normal, but the HDMI port went out within days of its first use. Bought 2 at the same time and the other one is just fine.

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Order process and pickup went through smooth under Best Buy’s. Unfortunately, the system bricked 1 hour into game play after 6 hours of data download.

I ordered an Xbox series console..I was supposed to have gotten it by a week! A month passed and still nothing! So I had to cancel it!! Not happy about that!!

Purchased the Xbox Series X with the Game Pass because it was the only way to purchase one. The Controller kept disconnecting. Took it back to BB and they said buy another Controller because they couldn’t exchange it due to not have a replacement. Bought another Controller and it did the same thing. I never activated the Game Pass and was out the cost. Received a refund for the Xbox and Warranty.

For some reason it kept turning off every time it would lose connection to the Internet

Great system, just wasn’t aware I wouldn’t be able to play Marvel’s Spider-Man 2..

My Xbox keep going on and off in the HDMI port is very weak so be very careful when buying this product and you don't have that long to take it back

Bad presentation I received my Xbox with aesthetic details and the back cover as swollen, it seems that I was not the only one, the batch was the May

I got the xbox today and it doesn't work. I want another when I return it. I have waited for 4 weeks, so once I got home I started to update and it won't update. I expect another xbox series x.

Great at first, but console crashes regularly on games like Madden and Call of Duty

It didn’t work after the first time I turned it on