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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37198 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1808 Showing 36,141-36,160 of 37,196 reviews
  • Rated 2 out of 5 stars

    Xbox series x trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash would trade this for a PS5 so many issues and bugs. The OS is trash Microsoft get rid of the windows feel and make it like a console

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. Nothing different from the old Xbox

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox amazing best buy delivery horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was finally able to enjoy my purchase after receiving it from Target. My experience ordering delivery from Best Buy is one I never want to go through again. I will never order from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    missing parts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as a xbox it works amazingly. only reason i gave it 2 stars is because it was missing the remote

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not currently worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it at the moment. Lacks good games. Wait a bit a buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    X box series

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    X box hard time to get Mac address to x box. Besides the fact u have to purchase the pass to play the games.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy bundles!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this said it came with two games never got any games one game not available and i got a case and no disk for my second game . Seems like people are getting scamed when i looked at other reviews. Is this a bestbuy scam or a Microsoft scam ?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Defective:(

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kept randomly shutting off which was kind of sad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Console broke within the first 24 hours

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought console played 2 hours and then it wouldn’t turn back on the next day. Now i have to take it back and wait for the replacement to come in because they dont have anything but bundles in store. Microsoft needs to get it together , i mean that has to be a record for fastest console failure

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Dropping wifi Signal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything this is great except its somewhat regularly disconnecting from servers.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No games to really play all are broken. Has the same graphics as the Xbox One X even on series X enhanced games. Save your money

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was finally happy they had some in stock and glad i had the total tech membership

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceeded expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing negative to say, start up time is phenomenal compared to my old xbox S.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too much in game purchasing. not too impressed with game play of my purchases.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it had more memory itd be 5 stars...everything else is amazing....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Loud fan!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan is very loud when you are playing certain games.Very concerned about it !

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Elizabeth,

      We're sorry that there's an issue with your Xbox Series X. If it seems like your console is overheating, we recommend making sure that it's placed in well-ventilated spot with 4-6 inches of clearance around it and that its vents are unobstructed. If that doesn't help, please contact Xbox Support for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very glitchy console but hopefully updates will catch up and stabilize

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Weak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox live connection to the internet to play online is weak that’s y I’m giving this a 2 star

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great game play defective chat audio bug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chat audio does not work what's so ever . There is no technical support for this . Will probably be returning for ps5

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Ruben,

      We're sorry there's an issue with your Xbox Series X. If this issue is occurring with a wireless headset, we recommend trying with a wired headset to see if the issue resolves. There have been some reports of some wireless headsets not working correctly, and our team is working on a solution. If that doesn't help, please contact Xbox Support for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Crashes everyday

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is amazing and has a lot of potential if it didn’t keep crashing...

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ricky,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft