Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37198 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1809 Showing 36,161-36,180 of 37,196 reviews
  • Rated 1 out of 5 stars

    Disappointing

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the least used gaming system in my house. I own a PS5, Nintendo Switch, PS Vita and a 3DS. The Xbox has the weakest selection of games for me. If you don't play Halo or Gears of War then buy a PS5, they have a better selection of first party titles.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs Tony Hawk well. Just wish they would have true series X games. Will revise to 5 stars when Halo 6 comes out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    AWESOMENESS...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally was able to pick this up and it was definitely worth the wait. I've been a PS owner for all generations however decided to switch over to the Xbox quite honestly because I was able to buy one and not able to buy the PS5 and must say that I'm so glad that I did. The are of course very comparable, however the build quality was excellent and the UI seems smoother. However this is not a comparison as they are both awesome. The speed of the loading is incredible, graphics are incredible and the game pass option is truly a great value. I love everything about this machine.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed. Plz read

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 is much better. Can’t even tell a difference between Xbox one vs the series X. It’s sad.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, I should’ve stuck with the PS5. Microsoft needs to step up their game. No pun intended.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xbox series x

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it stopped working randomly for no reason after it was doing just fine now it won’t turn on no matter what

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Happy customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is happy o my challenge was with registering the Xbox live

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox Purchase Ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pirchased this xbox , the only issue is pick up . You only get certain days for pick up . I believe that if you have the items for sale , you should be allow for same day pick up . I recently purchased a Ps5 i have to wait over a week to pick up . Other than that everything went well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good reason to upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough improvement to merit upgrading from our previous console.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a gaming PC, but the next best thing.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get Gamepass, minimized actual purchases, save cash. Easy peasy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Control does not work after 2 months Best Buy said I only have 15 day warranty return on items. Very disappointed

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get a pc instead

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to many games that stand out to me. They have a habit of breaking the hdmi port.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets hot otherwise amazing I like it over the ps5.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Green screen after 10 minutes of play.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play Halo Infinite for 10-15 minutes and then there's an audio pop, green screen and then the device shuts down. There's also a plastic-y smell coming from it. Now I have to send it in for repairs or a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scratched up

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for a new Xbox and they gave me a used one scratches all over the Xbox straight garbage. I’m starting to hate this store. They’re going downhill.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PS5 is superior do not buy xbox

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the Microsoft fanboys talked this up so hard but It simply does not compare to the PS5!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good resolution quality fun to play with and use regularly

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just does not work as advertised

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot play any of my Xbox 360 games and suffers frequent crashes, wait a few years to buy this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this purchase. Would recommend a 4k television

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    unusable! immediately just turns right back off

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely unhappy with this purchase paid just over $500. Worked for only 14 months. Tried to play any game on this console and it immediately just turns back off within seconds. Unable to reset system. Totally useless at this point!

    No, I would not recommend this to a friend