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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37198 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1811 Showing 36,201-36,220 of 37,196 reviews
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK but there's nothing good to play it. Definitely recommend the ps5.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    New Product - Didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console and remote will not sync with each other so we have to send it back and wait a couple weeks for a fixed or new console. So this Christmas present didn't go over well but if he gets it back quickly, he will be happy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same UI and games suck, doesn’t feel next gen. Just use your Xbox one x.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Load times
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had every generation of Xbox and I was able to trade my Xbox one x in at best buy for $200 and then use that towards buying the new console. I adore how fast everything loads and it is an extremely quiet machine like my Xbox one x before. Game Pass is also the killer feature here where for the price of 3 new games a year I get over 200 games so I haven't needed to pay for new games in awhile. This part is completely subjective but the Xbox fits in with my home media setup so well and doesn't stand out like the PS5 would.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Evan,

      We're happy to have you as a long-time member of Team Xbox! And, thrilled you've been enjoying the experience hosted by your new Xbox Series X Console. It's our most advanced system yet, and we're excited to hear you've been enjoying the elevated level of play it provides. Thank you for sharing your thoughts! We appreciate your feedback, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it nothing about it is new and I am selling it I want a pc

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from Best Buy but bad console should have gotten the ps5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never Delivered and best buy will not back it up .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money. Stick with the x-1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like waiting forever to land the beautiful girl just to be disappointed when you do. Can’t play any of the 360 games. Only some of the x-1 games work. Waited 2 years to be disappointed. I wish Apple would launch a gaming platform.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t play any games. They all freeze at launching. Wast of money. And turns off randomly. I purchase these on December, played it once or twice boom doesn’t work no more. Had to switch back to the Xbox one S to keep playing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible. It never updated

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xbox was reduced to a chunk of plastic. It refused to download updates and was stuck on a loop. Not letting me play.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Check b4 you leave store

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Xbox for my daughter and it didn't work was very disappointed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Makes the Xbox One feel like a Yugo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comparison story: I've owned at one model of every generation of Xbox since the original with the previous one being an Xbox One S. I'd been playing Forza Horizon 5 on the One S connected to my 4K TV since November. The graphics were pretty good but the startup and load times were horrible. I could do tasks in other rooms while waiting for racing events to load. Then my Xbox Series X arrived this week. After downloading a system update and then Forza, I was ready to see the difference. Blown out of my mind. Startup and load times are so fast they are practically not noticeable. Combine that with the ability to do 'quick resume' for previously loaded games, and you can be playing in no time at all. Now I barely have time to see if there are any messages on my phone, let alone go do some task in another room. And the graphics are out of this world. In Forza if I stop at a field of flowers and I see that each flower has petals. Flamingos at the waterfall have feathers. Pineapple plants have serrated edges. Banana plants have tears and holes in the leaves. Pros: - Amazing graphics and speed Smaller than a PS5 Negatives: Storage of 1TB (which is even smaller due to system files) Games that are designed specifically for the Series S/X must be stored on the internal drive or an expensive proprietary Seagate external drive. But games can be moved to an external HDD or SSD if you aren't planning on playing it for a while. - Seems to consume more power than my One S. Running my TV, surround sound and Xbox through a UPS and 500-watt power transformer, the transformer could not handle the load when gaming on the Xbox Series X while it could easily handle it on the One S. Conclusion: If you can find one at MSRP prices, this should be a no-brainer of a decision for any gamer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it did not like it. I prefer the PlayStation 5.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    update issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won’t update it won’t even let me manually update it

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Barbara,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Ehh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly turns off when playing next generation games.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jack,

      We’re sorry that there’s an issue with game crashes on your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Takes forever to start playing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flat out sucks. Between reboots, checking for updates, updates, offline/online... it takes too long to start playing a game. I want to turn it on and start playing where I left off - doesn't happen

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xbox came out damaged it turn off by itself smh

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for one month bdand new from bestbuy and the controller constanly "disconnects" even with update and the console crashes here and there. 600 dollars it should work perfectly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this and then found it cheaper a month later and they didn’t honor the price match. Will not be buying anything else from best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash has more value then this all yalk about game pass but look at what i play currently nothing i can’t already play on PlayStation

    No, I would not recommend this to a friend