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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37198 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1814 Showing 36,261-36,280 of 37,198 reviews
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster and easier to set up than the XBox1. Games look great, load extremely quickly and have so much content on them. Hard drive holds plenty but I bought an external hard drive to use anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Load times

    Rated 5 out of 5 stars

    The best console on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox and Gamepass are the way to go this generation tremendous value you get with Gamepass. Highly recommend anyone who buys an Xbox to get Gamepass 600+ games as of right now more will be coming especially when Activision, Blizzard games start dropping into the service really soon Diablo 4 will be dropping into the service at the end of March Xbox is now the home of Call Of Duty. As for the console great cooling system huge fan so it does not overheat runs extremely quiet . Loads games really fast quick resume is great able to jump in between different games has a customizable UI background home screen. Overall highly recommend Xbox Series X .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work out of the box. Would not play game. Kept downloading the same update for 2 days in a row and still didnt work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days after return period the console quit syncing to remote

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash and took way too much time for Best Buy to resolve the issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Already broken after a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already broken after a year and it is now out of warranty.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok just get a computer You’ll be better off unless it’s for a kid then go with a series s

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Divorce.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Causes too many fights cause boyfriend is always on it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unlike

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great. I just bought a ps5 and I liked better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks. Super glitchy. Controllers don't connect. Games freeze and skip frames. Waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me a broke Xbox had to send it back to Microsoft after I waited 2 weeks to get it and had to wait 2 more to get it back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance, Speed

    Rated 5 out of 5 stars

    Big difference with a 4K TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics and performace. I upgraded from the Xbox S and noticed all my games run smother and look so much better with my 4k TV. Will recommend if you get a new 4K TV.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    no

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nonononononononononononononononononononononononononon

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Xbox or part?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t connect to any tv I think an hdmi problem.. tv makes static sound with black screen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stopped working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working after 2 months completely disappointed. spent $539. hope I can get a new one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A PC Gamer That's Actually Surprised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a pc builder and having a beast of a desktop for content creation and gaming that's stacked with 16 TB of NVME SSDs, 32 gb of ram and a 2080ti, I swore I was done with console gaming. With Microsoft doing more cross platform options with Game Pass, I didn't feel there was a need to ever biy another console. However, I was able to land a Series X, and when paired with my LG OLED that can handle the 120hz refresh rate at 4K, I am seriously impressed woth this system. It is super fast, it can suspend multiple games for quick resume play, and its just overall fluid and fast. Microsoft has really stepped up thier game after a disastrous launch with the original Xbox One back in 2013. I would highly recommend this to any gamer who also streams and enjoys media through external hard drives. It's a beast of a system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt last 2 years. Waste of money.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XBox complete died, bought PS5 at the same time and used the PS5 more. Microsoft makes garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crashes with every game I play

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me an open box console and it won’t play any games without crashing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thanks Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console is great hope it last longer than a year this time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Requires alot of internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires alot of internet. Called and was told just buy the disk but nope 8 hours download 1 game

    No, I would not recommend this to a friend