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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37202 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1857 Showing 37,121-37,140 of 37,202 reviews
  • Rated 5 out of 5 stars

    Xbox Series X

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get looks good will recommend if you can get one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grandson birthday gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product Reasonably priced Purchased my grandson because he enjoyed mine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, but not in stock

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a pretty good console. The bad thing is that it is not in stock.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Ricardo,

      While they may be hard to come by, we're excited you were able to get your hands on one! The next-generation power and performance of your new Xbox Series X Console is truly unmatched in the space. We're happy to know you are enjoying your time with it, and have found it to suit your needs as a gamer. Thank you for sharing your story! We appreciate your feedback, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Multi Media Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool user interface, and I great selection of games to play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but optical drive failed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great but the optical drive failed after 3 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bad launch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Launch without bot protection was bad for both Sony and Microsoft.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating System

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good when it works, but takes days to download games and customer service is abysmal. How can a company with so much experience be so bad at basic gaming needs. Their servers are so bad that it quite literally takes days to download a game. The downloads stop for no reason and do not restart. It also does not keep your games updated despite having that turned on. This results in frequently waiting hours or days to play a game because you have to wait for the updates. My PS5 handles game downloads and updates with ease so I know it’s not a problem on my end. Unless you really want to play their exclusives, get any other system and save yourself a ton of frustration.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting one for some time now. I got it on sale for 399.00 Big upgrade from my old Xbox One S.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Entertainment lover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backwards compatibility at its finest!! And next Gen games to come!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Patience and determination

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site kept freezing and It took me refreshing the screen every few minutes from 9 am to 3:30 pm but I was able to purchase one for my son today. Looks like it's going to be a Very Merry Christmas after all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like it Microsoft and gaming experience is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's an XBOX

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey, but best buy had it at a regular price and in stock. It plays the games I want easily, though the downloaded versions can be glitchy at times.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Average

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome when it works. . .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good but,i don't like it video game. That was for a gift for somebody else.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Somewhat satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate having a system that is pretty rare and having it since day one but I have some technical issues, like crashes when I perform certain tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Deal and works great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The games look amazing in 4k. I hooked this up to a LG OLED i got myself for Christmas. The pictures look so realistic.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A Microsoft Product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I attempted to give Microsoft an opportunity to do well, do something differently and unique this generation. However, i find this console to be completely uninspiried, with no standing exclusive features or something of the sort which may set it apart from the company’s main competitor in the console market, a company and product Microsoft has been attempting to emulate for the last two decades. There is a wildly fitting quote from Mister Steve Jobs which concerns Microsoft and what it is they do/provide for the world. Unfortunately, not only does this quote still accurately depict the Microsoft company, they seem to have accepted it as realty, themselves. This company seems incapable of creating an original product and experience for those who cling to the Microsoft brand for whatever reason, which is a shame. Consider the company’s acquisition of the large gaming company, Zenimax. Microsoft would rather purchase an experience than create one, a task they have both succeeded in and failed horribly with. This company is truly damaging the gaming world by bringing more and more corporate elements into the community and ignoring what is most important, the creative. For that and many other reasons, they terrify me. Still, I tried, Microsoft. I really did, but I’m sadly confident I’m alone in this, that you did not.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Crashing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good console, it crashes on Roblox sometimes which doesn't make sense.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Halo Infinite and now this?!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no reason for Microsoft’s ridiculous price hike. My GF has game pass, and I just buy all the PC games I want on sale from Steam. She actually spends more annually than I do on video games, even though the only thing she actually plays is Call Of Duty and I actively try to play a wide variety of new games. There are a LOT of moms out there buying little Timmy game pass every month/year, there’s no reason for them to have increased the price of entry so drastically.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox series x

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks awesome but the only thing i don't like is where place the cpu fan they could put on back of this but o well other that its cool

    I would recommend this to a friend