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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37202 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the console's exceptional overall performance, stunning graphics, and significantly improved speed. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted that the device is on the larger side and can be difficult to find in stock, the general consensus remains overwhelmingly positive regarding its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1859 Showing 37,161-37,180 of 37,202 reviews
  • Rated 3 out of 5 stars

    Same xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's on still has the same laggy loading and fir next gen it doesn't load that fast the interface is still not in 4k and the same controllers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only down side is…WHY DID MICROSOFT MAKE THE DISC DRIVE CONNECTORS EASY TO BREAK EASILY!?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ridiculous price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you want to charge 600 dollars when the playstation 5 pro costs only 100 dollars more. This Microsoft is kidding. I hope Sony playstation doesn't do the same.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Xbox series x is junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox series x is garbage don't waste your money mine has been in for repair nine times and it's still broken it overheats it shuts off by itself in the middle of a game. It's just junk. I use it for a heater in the bedroom warms the whole room

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new format is aweful. I used to be able to put a game in and play. Now I need dual factor authentication, and to update l my games. My son wants to play minecraft. It has taken me 1.25 hrs to even get it to update. Flipping horrible. I feel bad for folks that habe to deal with this. Mine stays off. We play the switch. Thanks Microsoft.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft is Greedy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you charge an extra 100 bucks on a 5 year old tech. This is backwards. I hope no ones buys this product. Really Ridiculous for raising prices

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth $599

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the new price increases. The xbox series x is no longer worth your money. You are better off with a PlayStation 5 or mid tier PC.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    We’ve passed the glory days of gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happened to the days of putting in a game disc and simply playing a game? 9+ hours to download a game after you’ve spent hundreds on the console itself, $20/month on a game pass, $30+ per game and you can’t even play it right away. Im sure this console can be great if you have reliable internet, but if not… don’t waste your money. Very disappointing and very complicated. Xbox 360 days were the peak of gaming no doubt

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Struggling to get a foothold

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system but not up to par with ps5. Wish they had more exlcusive for the console.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gigantic console, and impractical.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Series s is better for the average user, and is easier to store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Feels like an xbox one 1.5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels like an xbox one 1.5. it's ok but it just feels like it's a new version of an xbox one. Wished I would have waited a year or two for some actual good games to come out on it. I've spent all my time playing my ps5.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great console, still needs work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, shuts off on me a lot and needs much refinement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome so thankful that it was in stockfor Christmas!!

    I would recommend this to a friend
  • Cons mentioned:
    Availability

    Rated 1 out of 5 stars

    Cant even buy one to enjoy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish i could Purchase one but seem to never want to stock them when there all in your wear house thanks to one of your were house associate telling me they look at them all day but never move

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I regret buying it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent even had the xbox for 3 months and its already acting up. It keeps shutting off in the middle of games, and does it at least 10 times a day. Ive hard reset it multiple times because thats what microsoft suggested and the issue is still there. You can click a program from the homescreen mutiple times and the xbox wont do anything and will eventually crash. It crashes every time you try to play anything. I only play 3/4 times a week at 3 hours a times. So i know its not being held under extreme circumstances.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox Series X

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about a year it started overheating and broke. No help or support could fix it. The console wasn’t worth it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unplayable due to junk controllers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller ruins this console. Thumbstick drift brand new out of the box. I got around to testing it on PC and it's so bad the drift is constantly pulling the stick up somehow. I bought another controller, same thing. I have a total of 6 controllers now and all of them have major issues. I cannot find a working controller offered by Microsoft. This makes the console unplayable! How hard is it to make a working controller that will last longer than a month?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Overpriced

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is overpriced, unentertaining, and technically outdated.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Best buy sucks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My xbox over heates and shuts off real fast im sad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller errors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you purchase you only have 14days to return. My controller doesn’t work and Best Buy said they can’t do anything for me. But I have to battle with Microsoft to see if they’ll return it I had my brand new Xbox for 3weeks. So be careful!

    I would recommend this to a friend