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Customer Ratings & Reviews

$698.99

Customer reviews

Rating 4.9 out of 5 stars with 37091 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, amazing graphics, and impressive speed, including fast load times. They also appreciate its ease of use, quiet operation, ample storage, and useful features like Quick Resume and Game Pass. However, some customers have noted its larger size and higher price as potential drawbacks. Limited availability was also a concern, though many users found the console performed well without issues like overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 640 Showing 12,781-12,800 of 37,091 reviews
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, love the games and controllers, would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the Xbox so far. Game pass has been really nice to have. You get to try new games. Made the switch from the other console and so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. All best buy employees were knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modern Gaming Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage, insanely fast, a must needed upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Finally got one and well worth the wait!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Took forever to be able to get it with all the manufacturing issues but well worth the wait. It's literally as awesome as it's hailed to be.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Frame drop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have experienced a lot of frame dropping which looks like lag with the series X. This is on Black Ops Cold War multiplayer. I did not have that before on the Xbox One X. I will say the Series X is a lot faster that the One X I used to play on. The Series X also runs a good bit hotter than the previous version.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue with lag on your Xbox Series X. If it seems like your console is overheating, we recommend making sure that it's placed in a well-ventilated spot with 4-6 inches of clearance around it and that its vents are unobstructed. If that doesn't help, please reach out to Xbox Support for assistance: https://support.xbox.com

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I FOUND ONE!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my son. A gift for my son. A gift for my son. A gift for my son. A gift for my son. A gift for my son. A gift for my son. A gift for my son.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Xbox 4L

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this console. Even sold my PS5 once I received the Xbox series X. Moreover, great customer service from Best Buy — my order ended up being ready earlier than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system. I bought this for my son to replace his xbox1 and he races about how much better this system is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Box, a multipurpose shape

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a box... it fits behind my TV, thankfully. It does what it advertises, no complaints there. It does lose sync with all my controllers and requires me to unplug it every few weeks... it also has an annoying restriction on the volume of the Spotify app where it won't go lower than 5% without going to zero. 5% is too loud to actually hear all the game noises. It's a bummer, but it may be Spotify's problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cracking Christmas!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my son. It was a hit. He’s a real gamer and loved it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox Series X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an amazing system that functions amazingly! What a great investment!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Excited beyond words!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox Series X was a Christmas gift for my grandson. He was out-of-his-mind, surprised, excited, and totally speechless when he opened his gift. Couldn't have been happier!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      What a great Christmas gift. We are thrilled to hear that your grandson is loving the Xbox Series X. Thank you for sharing this with us.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aw some purchase love console gaming and the Xbox series x was worth it

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Very nice, very nice

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Looks like a cinderblock but fast like a rocket, like an 88 f150 with a 302

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better product then playstation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great xbox. Better then the PS5. I bought both and you can't beat the new series X. Plus the game pass makes it way better for the value. Ps5 needs to figure there stuff out

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console and perfect quality also great for watching Netflix and other streaming platforms

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Israel E

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item to play with my son,I enjoy Spending time with my grandson and son.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    MUST GET

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the new console such a upgrade!! I pre-ordered for launch but did not receive until two days after the launch but other than that everything was smooth and butter!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everything about it so easy and simple. Had my product in no time

    I would recommend this to a friend