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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37227 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1277 Showing 25,521-25,540 of 37,225 reviews
  • Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great console, i own all 3 current consoles and i feel at home on the series x. Now, just need more 1st party software and things will be even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much best buy! Eth your help i read apple to secure and pick up my xbox series x. Quick, easy and it even was ready for pick up 2 days early. I will be spending my money with you guys from here on out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X works great late 2022 make

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new Xbox Series X released late 2022 that’s got some of the latest hardware I believe added which seems to be newer than original Xbox Series X console we purchased in 2021 from 2020 manufacturing date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Xbox is super fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox is so fast at loading games. On my Xbox one S when I started a game I could go to the other room and do stuff for 10 minutes before the games fully opened. With this Xbox it only takes a half a minute or less and the game is ready to play. It’s so slick! I love this Xbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defintly need another

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son as an early graduation present. It is getting its use for sure. Great resolution great play. Storeage capacity is more than enough! And the controller is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console, comes with a pair of batteries to start you off. Bakcwards compatibility is dope, able to use discs from my xbox one with no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphically improved yes, but sadly feature were downgraded. No passthru connection anymore

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Generational Leap from Microsoft!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Unit I purchased from Best Buy, and picked up at 6am, heartbreakingly was a lemon. Overheated and fan failed within 3 hours, however I was lucky and managed to snag another unit on launch day at another major retailer. Outside of the first issues, Excellent system! I upgraded from a Series X, and the 120hz on a OLED is EXCELLENT. I game both on a PC with a 3080 and this, and have to say I enjoy the Xbox experience. This also runs SILENT ( if it isn't a lemon, haha). A bit warm at the top but that means it's exhausting heat properly. Good luck to anyone trying to snag one, don't cave to the scalpers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great console! outshines the ps5 on the loading time and bit on the visuals(color nothing major). what i don't like is how they did not redesign the controller. only made some small adjustments. also the UI is similar to the previous gen. but i guess if it aint broke dont fix it?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good game, runs very smooth and its a upgrade to my xbox one s 500 gig

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High FPS is great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Playing Destiny 2 at 120hz on the 4k TV is a game changer. Especially if you are coming from the og Xbox One playing at a capped 30fps with a crappy FOV. Overall the Xbox Series X delivers on the next gen experience. Looking forward to the new Halo.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Devon,

      We're happy you think we delivered a quality, next-generation gaming experience! Thank you for taking a few minutes to share your thoughts with the community, we appreciate it. We're excited for the Halo release as well! If you are looking to add a few titles to your rotation prior to that, we recommend pairing with Xbox Game Pass Ultimate. Gain instant access to hundreds of player-loved games, hand-picked from across all genres of gaming. Find all you need to take your sessions to the next level, here: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend just for the game pass. To have access to so many free titles is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X-Wow!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been Gaming this since I got it, no hiccups discovered yet and the heat dispensed seems average to me considering the power it is generating. I am very impressed with its performance so far. Great Service from Best Buy, kept me updated on my order via email and text. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next generation a bit early

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console really isn't put to test yet. There aren't any exclusives to show off the capabilities nor are 120hz TV's cheap enough yet for most people to experience the upgrades. 5 stars because it is the next gen console but wait for exclusive games or a price drop before buying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Xbox platform

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to love the Xbox, this version should last many more years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blissfully perfect design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchases are made throughout life. I find this being a purchase that is too perfect to describe why it is . Only thing I can say is I would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loyal Xbox fan after 15 years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been an Xbox fan, loved the gameplay and being smooth. Love starfeild, amazing gameplay. Controllers could be better though, not as good as the 360 controllers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X, I Couldn't Be More Satisfied.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an upgrade! Now I can play all my games in 4k & play next gen console games with all my friend's. 1TB of space so no need to worry about having space.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 2 out of 5 stars

    Controller issues, slow DL’s, No MS phone support

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right off the bat, the controller wouldn’t connect during initial setup...had to attempt to pair continually. The Xbox button on the controller is also already sticking and gets sunken down at times, needing to be popped back up. Cheap, plasticky feel to the controller. Disappointing. Downloads from the Microsoft Store are extremely up and down, incredibly slow at times...dial-up slow. Shockingly poor... kbps speeds. You will also be met with all kinds of MS Store required update downloads when you first register your console, which slow down any Game Pass or game purchase download you have going even more. It’s a very slow process out of the gate, made worse by the sluggish downloads. And I have a pretty fast network connection. Even connecting via Ethernet did little to improve things. And worst of all, Microsoft support communication with an actual human is currently non-existent. All topics on the MS Support site say “Phone Support Unavailable ForThis Issue”. Xbox Support Twitter account never responded to any of my several messages either. Once you actually get a game going, the experience greatly improves. Really nice graphics and even old 360-era games look crisp and the action is fluid. Unfortunately, Microsoft puts roadblocks in your way to enjoying this console and if you have any technical issues at all, good luck trying to reach anyone in Support to help you. I gave up after awhile. Returning the console and will wait it out for awhile for future next-gen console purchases.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A Fine Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, seems like a fine new system. My main gripes are with some smaller things that MS has seemed to cheap out on again - the controller does not include a rechargeable battery. Seriously, why are we still swapping out AA batteries without having to pay more for a recharge kit? Also, why did you not include WiFi 6 as part of the product? Gamers need all the bandwidth we can get and to not include the latest wifi in the next gen system (as Sony did) seems cheap once again. I'm having fun with the system, and it seems like an upgrade to my Xbox One X but certainly nothing that exciting or new.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are happy to hear that you are enjoying the upgrade to the Xbox Series X. Thank you for sharing your thoughts with us.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft