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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37227 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1300 Showing 25,981-26,000 of 37,225 reviews
  • Rated 5 out of 5 stars

    Best Xbox Ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the latest Xbox. Great picture, runs the games very well. Gamepass on this is amazing value too. It’s awesome to play a ton of my 360, One and Series X games on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    huge difference from regular xbox one

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it to replace the 2nd upgraded Xbox one, think its the Xbox one x. overall loading times was drastically improved and certain games get FPS boost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase - would definitely buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for grandson - he loves it! Connection is awesome. Easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the the XSX for a month now and so far so good. I currently own it along with the One X and honestly while great, it not the largest jump. I will say that older games do play better and (Shadow of the Tomb Raider) the FPS boost is a real plus. The 4K Blu-ray player is a little wonky and is very selective on the discs that it chooses to play. I am genuinely looking forward to the rollout for the Next Gen games which seems to be coming out in the next year or so. Otherwise 4/5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great convertible that replaced last gen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good system. I purchased this as a gift to my significant other, but I feel like I’ve been using it way more than that person. The games are great if you have Xbox game pass ultimate. I am excited to see the future of the system with windows mode.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 4 out of 5 stars

    Xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console works perfectly fine picked up early at 6am release day the pick up went smooth as well highly recommend Best Buy as you go to for console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A massive upgrade.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has been so much fun to use and such a large upgrade from the base xbox one. I wouldn't have gotten this console if not for Forza Horizon 5, and I'm very very excited. Thanks, Best Buy, for letting me pick it up two days early.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard to get but absolutely worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best console i have owned but with a few exceptions. The low internal storage is pretty insignificant with how much space modern games require. You definitely need a good external drive fir yoyr xbox one games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to finally have next gen.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one i got had major crashing problems so i ended up exchanging it. The best buy customer service was quick and very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful present!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my Wife and she absolutely loves it! Most games released nowadays are not compatible with the prior model so time to upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GET ONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Playing old games with FPS BOOST is amazing. I had one already so i bought my woman one for her birthday. Also playing BATTLEFIELD,COD or any game that supports 120hz is awesome sauce.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is amazing play, work good and good resolution, perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Gaming!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product for gaming. It also works as a DVD and CD Player. I am happy and the Best Buy Service at the store was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the system since it came out. Don’t play on it as much as I should as I also have a PS5. Both of the systems are awesome. Have Valhalla and Cyberpunk on the Xbox and it shows how powerful the system is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Xbox Series X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love I can play OG Xbox, Xbox 360, Xbox One and Series X games on it and the FPS boost in games is incredible

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    CONSOLE SHUTTING ITSELF DOWN

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was loving it up until it started shutting down on its own dont know if its overheating or just defective its in an open space with room all around the system doesnt seem too hot but still shut itself off 3x today and there was no error message when turning it back on. pretty disappointed seeing as theyre sold out everywhere so HIGHLY doubt Ill get a replacement and definitely not sending a BRAND NEW console to be fixed and refurbished by Microsoft that I just paid over $500 for NEW

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    FAST and SMOOTH

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE SUPERIOR CONSOLE. The loading times are just INSANE. Playing at 120Hz is INSANE. I don't use the 4k functions because 4k monitors that display 120Hz are TOO MUCH MONEY. BUT, this console is Microsoft's greatest gift to the gaming community!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled to hear you are enjoying your new Xbox Series X Console, and the truly next-generation gaming experience it hosts. From near-instant load times, to optimized graphics and computing power, your new system has it all. We're excited you are taking full advantage of your capabilities! Thank you for taking a few minutes to share your thoughts with us. We appreciate it, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    delivery damage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I can comlain about is the box became damaged so bad that the xbox had a crack in the console itself but it works fine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift and so far they are happy with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great store nice and helpful, online chat was a breeze. Ty

    I would recommend this to a friend