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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37229 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1320 Showing 26,381-26,400 of 37,229 reviews
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice that the store has them in good product with quick time to check out and they included a gift card

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Xbox yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things sure are hard to find. I'm very happy upgrading to the Series X from my One X. We use the Xbox as a hub for all of out media, as well as gaming. We do not have cable, only streaming services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been good with the xbox and bad experience with best buy at the same time because I order a PS5 digital edition the same day and I still waiting for it. It’s been a month of waiting and there’s no one who can give me an update.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    w xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got my xbox quick an easy in the store! was expecting the 1tb they have in the sales page but its actually 850gb of storage. wish they can update it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    xbox x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox Series X is impressive. I went with the X over the S because it has more cpu and memory, should have a longer service life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Xbox Ever!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Xbox I've ever owned. If you can find one, buy one immediately! Even with the lack of new next-gen games, the added power and SSD make playing your backlog of previous-gen games a much better experience.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Daniel,

      We're thrilled you believe your new Xbox Series X Console is the best you've ever owned! We're proud of the package we've put together, and couldn't be happier you are enjoying your time with it. Thank you for sharing your experience, we appreciate it. If you are looking to amp up your sessions, we recommend pairing your new system with Xbox Game Pass Ultimate. In doing so, you'll gain instant access to hundreds of exciting titles, gathered from across all genres of gameplay. Find all you need to get started today, here: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. He has been playing it pretty much nonstop since it was given to him.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed an upgraded Xbox, and this seems to work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insanely fast load speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge fan of the fast loading times and smooth frame rates, even on last-gen games! I don't think I could ever go back to the way things were before and I'm looking forward to what the new year brings in terms of new games to play!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has been using his constantly for the last year and hasn't suffered with any issues. It doesn't drop wifi connection and has been very reliable.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great console!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is a great console. The most powerful Xbox to date. Plays all kinds of exclusive games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product. The only downside was that it arrived to the store later then originally indicated when it was purchased. I would definitely recommend this product to anybody looking for a next generation video game console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome to the next gen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the upgrade from an original Xbox One. The new Series X was hilariously simple to setup. Existing games load extremely fast and there is a huge difference in video quality with the new system connected to my 4K tv.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on upgrading to Xbox Series X! We're thrilled that it was so easy to set up and start playing, too. Thank you for sharing how much better and faster games play on it; we hope you have a lot of fun with your new Xbox.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox series x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox is our second purchase of one. Great system.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    happy with the new xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great 1 tb isn't a whole lot for modern games but not a huge deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Series X

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as a Playstation and Nintendo fanboy this is my first Xbox since the 360 and it's been great. GamePass is a great way to play so many titles w/o the $60+ commitment by buying a brand new game you might not like.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Vic,

      We're happy to have you as a new member of Team Xbox! And, couldn't be more excited you've been enjoying the experience and performance hosted by your new Xbox Series X Console. It's our most advanced and optimized system yet, and we're thrilled you've found it to be a beneficial addition to your home setup. Thank you for sharing your experience! We appreciate it.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great visuals!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and was able to transfer all settings from my xbox one! Love that it can be placed vertical or horizontal. Makes it easy to fit in my media console. I like the backwards capability and that my old controllers work as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up an email for preorder and on the day of I ordered it. The website had some issues because of scalpers. But I was persistent and didn't get mad about the hiccups. The system came in on time and I've had no problems with it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your experience with the Xbox Series X. We are happy that you are enjoying it and we hope that you continue to enjoy it.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox Seies X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the backwards compatibility with most of the previous xbox game system's that I own. Made this purchase worthwhile!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Xbox series X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fastest Xbox ever made and probably the fastest console. The functions of this Xbox is quick and the quality is great

    I would recommend this to a friend